Essam Almogherah
Riyadh,Riyadh Region
Summary
Accomplished professional with expertise in compliance and KPI management, product and relationship development, and policy implementation. Demonstrates high-pressure adaptability and effective communication skills to drive operational efficiency and quality compliance. Proven track record in solution development, team collaboration, and problem resolution, ensuring quality control oversight and budget monitoring. Committed to program development and resolving customer complaints to enhance organizational success.
Overview
24
24
years of professional experience
6
6
years of post-secondary education
Work history
Tamayouz Program Management Section Manager
STC
Riyadh, Riyadh Region
2024.01 - Current
- Delegated tasks aligned with individual strengths, maximising team productivity.
- Established clear roles and responsibilities to drive efficiency.
- Led team meetings to enhance collaboration and teamwork.
- Fostered an innovative work environment through encouragement of creative problem-solving.
- Cultivated strong client relationships, significantly increasing satisfaction rates.
- Trained new employees on company policies and procedures.
- Enforced compliance with legal guidelines to minimize risk.
- Managed budget allocation effectively, achieving cost savings while maintaining quality.
- Increased customer satisfaction by resolving issues.
Qitaf Program Management Section Manager
Saudi Arabia
Riyadh
2019.08 - 2024.01
Marketing Supervisor
STC
Riyadh, Riyadh Region
2017.05 - 2019.08
Senior Marketing Analyst
STC
Riyadh, Riyadh Region
2014.12 - 2017.05
Customer Service Operations Manager
STC
Riyadh, Riyadh Region
2008.10 - 2014.12
Specialist Customer Service Representative
STC
Riyadh, Riyadh Region
2005.06 - 2008.10
Accountant
European company Arabian Cooperative Insurance
Riyadh, Riyadh Region
2004.09 - 2005.06
Accountant
Adib Company for Industry and Commerce
Riyadh, Riyadh Region
2001.04 - 2004.09
Education
Bachelor of Business Administration - Business Administration
Al Imam Muhammad Ibn Saud Islamic University
2009.01 - 2013.04
Diploma of Higher Education - Accounting
Al Fasial international Academy
2003.02 - 2005.04
Skills
- Compliance and KPI management
- Product and relationship development
- High-pressure adaptability
- Policy implementation
- Solution development
- Quality compliance
- Team collaboration
- Effective communication
- Problem resolution
- Office 365 proficiency
- Quality control oversight
- Budget monitoring
- Operational efficiency
- Programme development
- Resolving customer complaints
Languages
Arabic
Native language
English
Advanced
Timeline
Tamayouz Program Management Section Manager
STC
2024.01 - Current
Qitaf Program Management Section Manager
Saudi Arabia
2019.08 - 2024.01
Marketing Supervisor
STC
2017.05 - 2019.08
Senior Marketing Analyst
STC
2014.12 - 2017.05
Bachelor of Business Administration - Business Administration
Al Imam Muhammad Ibn Saud Islamic University
2009.01 - 2013.04
Customer Service Operations Manager
STC
2008.10 - 2014.12
Specialist Customer Service Representative
STC
2005.06 - 2008.10
Accountant
European company Arabian Cooperative Insurance
2004.09 - 2005.06
Diploma of Higher Education - Accounting
Al Fasial international Academy
2003.02 - 2005.04
Accountant
Adib Company for Industry and Commerce
2001.04 - 2004.09