Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Essam Almogherah

Riyadh,Riyadh Region

Summary

Accomplished professional with expertise in compliance and KPI management, product and relationship development, and policy implementation. Demonstrates high-pressure adaptability and effective communication skills to drive operational efficiency and quality compliance. Proven track record in solution development, team collaboration, and problem resolution, ensuring quality control oversight and budget monitoring. Committed to program development and resolving customer complaints to enhance organizational success.

Overview

24
24
years of professional experience
6
6
years of post-secondary education

Work history

Tamayouz Program Management Section Manager

STC
Riyadh, Riyadh Region
01.2024 - Current
  • Delegated tasks aligned with individual strengths, maximising team productivity.
  • Established clear roles and responsibilities to drive efficiency.
  • Led team meetings to enhance collaboration and teamwork.
  • Fostered an innovative work environment through encouragement of creative problem-solving.
  • Cultivated strong client relationships, significantly increasing satisfaction rates.
  • Trained new employees on company policies and procedures.
  • Enforced compliance with legal guidelines to minimize risk.
  • Managed budget allocation effectively, achieving cost savings while maintaining quality.
  • Increased customer satisfaction by resolving issues.

Qitaf Program Management Section Manager

Saudi Arabia
Riyadh
08.2019 - 01.2024

Marketing Supervisor

STC
Riyadh, Riyadh Region
05.2017 - 08.2019

Senior Marketing Analyst

STC
Riyadh, Riyadh Region
12.2014 - 05.2017

Customer Service Operations Manager

STC
Riyadh, Riyadh Region
10.2008 - 12.2014

Specialist Customer Service Representative

STC
Riyadh, Riyadh Region
06.2005 - 10.2008

Accountant

European company Arabian Cooperative Insurance
Riyadh, Riyadh Region
09.2004 - 06.2005

Accountant

Adib Company for Industry and Commerce
Riyadh, Riyadh Region
04.2001 - 09.2004

Education

Bachelor of Business Administration - Business Administration

Al Imam Muhammad Ibn Saud Islamic University
01.2009 - 04.2013

Diploma of Higher Education - Accounting

Al Fasial international Academy
02.2003 - 04.2005

Skills

  • Compliance and KPI management
  • Product and relationship development
  • High-pressure adaptability
  • Policy implementation
  • Solution development
  • Quality compliance
  • Team collaboration
  • Effective communication
  • Problem resolution
  • Office 365 proficiency
  • Quality control oversight
  • Budget monitoring
  • Operational efficiency
  • Programme development
  • Resolving customer complaints

Languages

Arabic
Native language
English
Advanced

Timeline

Tamayouz Program Management Section Manager

STC
01.2024 - Current

Qitaf Program Management Section Manager

Saudi Arabia
08.2019 - 01.2024

Marketing Supervisor

STC
05.2017 - 08.2019

Senior Marketing Analyst

STC
12.2014 - 05.2017

Bachelor of Business Administration - Business Administration

Al Imam Muhammad Ibn Saud Islamic University
01.2009 - 04.2013

Customer Service Operations Manager

STC
10.2008 - 12.2014

Specialist Customer Service Representative

STC
06.2005 - 10.2008

Accountant

European company Arabian Cooperative Insurance
09.2004 - 06.2005

Diploma of Higher Education - Accounting

Al Fasial international Academy
02.2003 - 04.2005

Accountant

Adib Company for Industry and Commerce
04.2001 - 09.2004

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Essam Almogherah