Essam Alzahrani
Jeddah
Summary
Specializes in results-based management and has [16] years of experience in operations [management, implementation and relationship specialist], production management, organizational development and team building in various businesses. Very adept at planning, coordinating and implementing successful production strategies. Proven track record in improving operational stability, efficiency and profitability. Strong collaborator with key stakeholders, effectively prioritizing activities, translating business requirements into solutions and achieving the goals set.
Overview
20
20
years of professional experience
1
1
Certification
Work history
Operations Supervisor
Saudi Technology and Security Comprehensive Contro
Jeddah
2019.04 - Current
- Managing seasons related to public transport activities in coordination with the authority’s branches and relevant authorities to ensure that transport services comply with the requirements and standards
- Work with the authority’s branches to rehabilitate new sites or identify wrong practices to reflect them on the operating plans and operational targets for each month
- Carry out work related to field campaigns in coordination with the security authorities, branches of the Authority and operating departments to ensure their implementation in accordance with the operational plans.
- Follow up the quality of monitoring for each observer by studying statistics of violations and regulations related to public transport and ensure the compliance of field forces with the monitoring mechanism and adaptation of violations.
- Supervise the management of assets and distribute them geographically appropriate according to the need for operation.
- Support to Operating Managers for Field Operation Initiatives
- Supervise the qualification of new observers in coordination with the General Transport Authority in accordance with the approved rehabilitation programs and follow up on their obtaining control licenses.
- Provide support for the preparation of the annual budget for the management of public transport operations by studying the needs of the region operationally and identifying the required tools
- Manage periodic reports issued by operational areas
- Directing the daily operations of maximum production and to achieve the objectives of the partner Public Authority for Transport.
- Partnered with and supported Public Transportation Authority to ensure regulations, laws and established policies were enforced and adhered to throughout all operational facets.
- Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
- Established operational and administrative procedures and enforced controls.
- Conducted scheduled and impromptu evaluations to assess work performance.
- Identified problems and proposed solutions to management team.
- Kept accurate and detailed records of personnel progress and productivity.
- Assessed staff and team performance and regularly actioned insights to fuel improvement.
- Increased productivity by 100% by accurately delegating tasks to over 42 employees.
- Kept work environments safe and efficient at all times.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Resolved problems, improved operations and provided exceptional service.
Director of Personnel
Al Jazeera Travel and Tourism Agency
Jeddah
2016.10 - 2019.03
- Supported Chief Officer with daily operational functions.
- Researched and updated all required materials needed for firm and partners.
- Planned, organised and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals.
- Facilitated company restructures to boost team productivity.
Marketing Specialist
Okaz Organization for Press and Publication
Jeddah
2008.06 - 2015.07
- Drafted press releases, catalogues, brochures and public service announcements to promote programmes.
- Collaborated with designers and the editorial team on marketing materials.
- Cultivated and managed relationships with key clients, vendors and community partners.
- Proofed and approved production and printing drafts of promotional materials.
- Wrote an press releases and media advisories for event announcements and public relations efforts.
- Devised public relations strategies to engage with and influence general public in support of accomplishing business objectives and boosting revenues.
- Collaborated with sales and marketing leaders to devise public relations campaigns and coordinate with advertising.
- Developed communication strategies to support business direction.
- Assessed impact of current communications and tackled areas of weakness.
- Applied diplomatic principles whilst protecting clients' interests.
Sales Team Leader
Axiom Telecom
Jeddah
2007.10 - 2008.05
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Mentored team members in Customer service methods, providing feedback to encourage highest sales potential.
- Fostered positive employee relationships through effective communication, training, and career development coaching.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Greeted customers in a timely fashion, whilst quickly determining their needs.
- Coordinated between billing department and customers to resolve problems.
- Processed cash and credit payments rapidly and accurately.
- Responded to all customer enquiries thoroughly and professionally.
- Built relationships with customers and the community to promote long-term business growth.
Data Entry Operator
Mohammed Bin Ladin Company
Jeddah
2006.01 - 2007.09
- Added new data and notes to project and resource tracking spreadsheets.
- Amending the data entered periodically for updates that occur in the company
- Maintained office files in both electronic and hard copies.
- Managed office inventory to ensure timely ordering and replenishment of low-level stock.
Education
Bachelor of Arts - Communications & Media In Mass Communication Public Relations
King Abdulaziz University
JeddahSkills
- Managerial background
- Negotiations
- Strong PR background
- Computer-savvy
- Organised
- Team leadership
- Flexible schedule
- Operations management
- Staff Management
- Data handling
- Compliance standards
- Logical reasoning
- Effective influencing skills
Languages
Arabic
Native language
English
Intermediate
B1
Certification
- Project Management Professional (PMP)® - Project Management Institute (PMI) 2026
- Operational Excellence through Lean Six Sigma BOOST Consulting and Training 2025
- Everyday Al Business Tools - pwc 2025
- Data Analysis & Interactive Reporting with Power BI - Investment Academy 2024
- Supervisory Skills -BOOST Consulting and Training 2024
- Tahakom HiPo Development Program 2023
- Data Visualization & Storytelling module - ESCP BUSINESS SCHOOL 2023
- Digital Strategies For Business -Columbia Business School Executive Education 2023
- INNOVATION OF PRODUCTS AND SERVICES MIT'S APPROACH TO DESIGN THINKING - MIT Management Executive Education 2023
- Leading Organizations and Change - MIT Management Executive Education 2023
- Personal Leadership and Success - Tuck Executive Education At Dartmouth 2023
- Improve Processes and Deliver Operational Excellence - LinkedIn Learning - 2023
- Building Trust and Collaborating with Others - LinkedIn Learning - 2022
- Improve Your Business Analysis Skills - LinkedIn Learning - 2022
- Quality Management for Operational Excellence - LinkedIn Learning - 2022
- Organization Communication - LinkedIn Learning - 2022
- Communicating as a Leader Nano Tips with Jessica Chen - LinkedIn Learning - 2022
- Challenges New Managers Face - Tahakom Learning Academy - 2022
- Creative Problem Solving for Insightful Solutions - Tahakom Learning Academy - 2022
- Process Improvement - - Tahakom Learning Academy - 2022
- Office356 Fundamentals and collaboration loop - Microsoft Arabia - 2022
- Boost your productivity with Microsoft Outlook - Microsoft Arabia - 2022
- Critical Thinking & Creative Problem Solving-Online Course - Tahakom - 2022
- Supply Chain Logistics - Tahakom Learning Academy - 2022
- Effective Inspectors Program - Informa Connect - 2021
- Communication Skills & Problem Solving - Professional Way Training Center - 2021
- CERTIFICATE OF COMPLETION Certified KPI Professional Training Course - The KPI Institute -2020
- Certified KPI Professional Training Course - The KPI Institute -2020
- Creative Problem Solving - Tahakom Learning Academy - 2020
- Quality Management System ISO 9001 Course in improving the performance of facilities - Saudi Standards, Metrology and Quality Organization - 2020
- Cybersecurity courses - Future Institute - 2020
- Data Analysis - Human Resources Development Fund - 2020
- Project Management: Quality and Human Resource Management - Human Resources Development Fund - 2020
- Essential Skills for Public Transportation Authority Inspectors - Informa - 2019
- Telework - Overcome Challenges - Human Resources Development Fund - 2019
- Marketing through Social Media channels - Human Resources Development Fund - 2019
- Travelport Smartpoint Air Specialist - Travelport - 2019
- Galileo Reservation Fares & Ticketing Course - Travelport - 2019
- IT in the Workplace - Master Microsoft Office Human Resources Development Fund - 2018
- Fundamentals of Management - Human Resources Development Fund - 2018
- Introduction to Human Resources Functions - Human Resources Development Fund - 2018
- IT in the Workplace - How to Present Data - Human Resources Development Fund - 2018
- Travel Agent - Expand your Tourism Knowledge - Human Resources Development Fund - 2018
- Sabre Airline Reservation and Ticketing Course - Sabre - 2016
- Galileo Expert Course Assessment (Fares and ticketing) - Travelport - 2016
- Customer Retention - Alqadem Training Center - 2010
- Display and Diction skills - Okaz Organization for Press and Publication - 2010
- Recent Trends in Public Relations and Media - Elite Administrative Training Center - 2009
- Public Relations Skills and Tools - Elite Administrative Training Center - 2008
- English Language Course - Gulf and Education for Training New Horizons Direct English for language education - 2005
Timeline
Operations Supervisor
Saudi Technology and Security Comprehensive Contro
2019.04 - Current
Director of Personnel
Al Jazeera Travel and Tourism Agency
2016.10 - 2019.03
Marketing Specialist
Okaz Organization for Press and Publication
2008.06 - 2015.07
Sales Team Leader
Axiom Telecom
2007.10 - 2008.05
Data Entry Operator
Mohammed Bin Ladin Company
2006.01 - 2007.09
Bachelor of Arts - Communications & Media In Mass Communication Public Relations
King Abdulaziz University