Ethar Bakeer
Riyadh,Saudi Arabia
Summary
Distinguished aviation professional with 8 years of experience as Cabin Crew and 1 year as an Airport Guest Service Agent, delivering world-class service within premium travel environments. Demonstrated expertise in ensuring the highest standards of safety, personalized in-flight hospitality, and seamless ground-to-air guest experiences. Adept at anticipating passenger needs, handling VIP and multicultural clientele with elegance and discretion, and maintaining composure in high-pressure situations. A dedicated brand ambassador with a five-star hospitality mindset, committed to excellence, attention to detail, and elevating every stage of the guest journey while upholding strict safety and regulatory compliance.
Overview
8
8
years of professional experience
Work history
Flight Attendant
Flynas airlines
Riyadh
2019.03 - Current
- Attended training in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Politely greeted incoming passengers and provided direction to seat locations to facilitate the boarding process.
- Offered personalised assistance to passengers with special needs, ensuring a comfortable and safe travel experience for all.
- Participated in recurrent training programs to stay updated on safety protocols, customer service techniques, and company policies.
- Provided reassurance and comfort to passengers during flight turbulence and when there were delays.
- Engaged with passengers in a friendly manner, answering queries and providing information about flight schedules and destinations.
Guest service agent
Badr airlines
Khartoum
2018.01 - 2018.12
Education
Bachelor of Science - Agriculture engineering
University of Khartoum
Khartoum, Sudan 2010.11 - 11 2015
Skills
- Customer service expert
- Problem-solving
- Patient attitude
- Customer-Focused attitude
- Exceptional communication
- Hospitality
- Relationship Management
- Handling passenger queries
- Handling travel documents
LANGUAGES
Arabic: First language
English: C2 Proficient
ADDITIONAL INFORMATION
- Date of birth: 04_04_1991
- Gender: Female
- Nationality: Sudanese
Timeline
Flight Attendant
Flynas airlines
2019.03 - Current
Guest service agent
Badr airlines
2018.01 - 2018.12
Bachelor of Science - Agriculture engineering
University of Khartoum
2010.11 - 11 2015