EVER MENDOZA

• Led multi-segment sales strategy (corporate, government, leisure, MICE, F&B, events) to achieve and exceed revenue targets
• Managed and developed a results-driven sales team of four sales executives focused on commercial performance and account retention
• Grew hotel revenue through strategic account management, market analysis, and competitive positioning
• Oversaw tender submissions and vendor registrations for corporate accommodation and events, ensuring timely and strategic responses
• Strengthened key partnerships to position Warwick Doha as a preferred destination for business and leisure travel
• Worked closely with the General Manager, Revenue, and Operations teams to ensure sustainable and balanced growth.

• Identified and developed new corporate accounts, presenting solutions and driving deal closures
• Drove revenue by selling tailored travel solutions (flights, hotels, packages) to businesses, focusing on building client relationships and understanding their corporate travel policies
• Built a strong pipeline of corporate travel clients
• Monitored and responded to tenders and vendor registration opportunities for corporate travel services

• Identified business opportunities and generated profitable sales in both new and existing accounts to meet and exceed new business revenue goals

• Built strategic relationships with key contacts within the client's organizations to understand opportunities for creating value

• Facilitated regular meetings with clients and relevant operations staff to evaluate performance and receive updates from clients on challenges and future plans

• Worked collaboratively with the operations staff to ensure the client's travel needs and expectations are met

• Built and maintained strong relationships with property owners/managers in the SAMEA region
• Provided strategic and commercial guidance to accommodation partners by offering insights on pricing, availability, and industry trends to help partners thrive
• Drove growth through competitive rate management, data-driven insights, and technical integrations to enhance partner success and customer experience
• Managed and coordinated integrations with metasearch platforms

• Managed the booking systems (PMS)
• Handled group and individual reservations across all channels
• Oversaw daily bookings and room inventory
• Supervised and trained the front office team
• Ensured that reservation targets are met
• Scheduled and coordinated business and personal appointments for the General Manager/Owner

• Supervised and trained front office staff, ensuring high team performance and service standards
• Managed guest relations, resolving inquiries and complaints to maintain exceptional satisfaction
• Oversaw bookings, check-ins/outs, and administrative operations for smooth front office performance
• Worked closely with Front Office, Housekeeping, and Sales teams to maintain high-quality guest experiences