Eyad Alhamad
Riyadh, Saudi Arabia
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
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Language
Work History
Team Leader
Jarir Bookstore
Riyadh
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Store Manager
Draft Cafe
Riyad
- Managed inventory control, cash control and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Lucid Cafe
Riyadh
- Worked with customers to understand needs and provide excellent service.
- Used coordination and planning skills to achieve results according to schedule.
- Participated in team-building activities to enhance working relationships.
- Resolved problems, improved operations and provided exceptional service.
Operations Manager
Social cafe
Riyadh
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Identified procedure or process changes required to improve performance and productivity.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Education
High School Diploma -
Omer Bin Abdulaziz
04.2001 -
Skills
Team work spirit and co-operation
Good Communication skills
Self-motivated
Good communication, Presentation, and leadership skills
Self Planning and time Management
Ability to face & solve problems
Timeline
High School Diploma -
Omer Bin Abdulaziz
04.2001 -
Team Leader
Jarir Bookstore
Store Manager
Draft Cafe
Store Manager
Lucid Cafe
Operations Manager
Social cafe