Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
CustomerServiceRepresentative
Eyad Naeem Ibrahem Jordan Abu Halima

Eyad Naeem Ibrahem Jordan Abu Halima

Karak ,Jordan

Summary

Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

19
19
years of professional experience
1
1
Certification

Work history

Supervisor Manager

Umniah Telecommunication Company (outsourced )
Karak, Jordan
07.2012 - Current
  • I have worked as acting supervisor for Alaryan company telecommunications (Umniah franchisee)
  • Average monthly quality results is 97% / No warning letters
  • Delivered solutions-orientated support for team of [Three] through impactful troubleshooting and root-cause analysis.
  • Improved workflow by [Number]% by building teamwork and communication between [Number] employees.
  • Managed successful recruitment and onboarding of [Number] new employees over [Number] years.
  • Increased [Type] KPI target attainment by [Number]% through implementing practical solutions to overcome common obstacles.
  • Proactively anticipated [Type] issues, and advised [Job title]s on preventative action.
  • Increased productivity by [Number]% through time and attendance tracking, task-based scheduling and staffing optimisation.
  • Reduced [Type] shrinkage by [Number]% through addressing issues arising in past and current trends.
  • Drove continuous improvement with representative behaviours and [Type] metrics by partnering with [Type] operations.
  • Managed staff rotas, planning workloads effectively and strategically.
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
  • Maintained spotless and tidy working areas to create risk-free and productive environments.
  • Offered instruction, coaching and motivation for enhanced team morale.
  • Built customer retention and satisfaction by delivering top-quality service.
  • Guided and coached staff to achieve individual growth and sales production targets.
  • Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
  • Dealt with customer complaints and rectified product and service issues.
  • Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
  • Identified operational problems and proposed solutions to management, improving service efficiency.
  • Priced and displayed items clearly and correctly, enabling ease of retrieval for customers.
  • Achieved order processing and delivery time targets through smooth warehouse operations.
  • Increased team productivity through effective staff planning, coordination and task delegation.
  • Maintained clean, organised working areas to create positive, productive environments with minimal risk.
  • Maintained documents and records to comply with internal policies and external regulations.
  • Promoted programmes and merchandise sales to grow and maximise income.
  • Kept records of damaged and out-of-date products for safe disposal.
  • Motivated team through providing hands-on practical support to all members of staff on duty.

Accountant

Majd Home
Amman, Jordan
07.2005 - 07.2006
  • Sales Rip for Alaryan company telecommunications (Umniah franchisee) (years / 1/
  • Reconciled accounts from income and expense data to net worth and assets.
  • Analysed monthly balance sheet accounts for corporate reporting.
  • Maintained integrity of general ledger, including chart of accounts.
  • Prepared VAT and income tax forms for commercial and individual clients.
  • Prepared monthly bank reconciliations with [Number]% accuracy.
  • Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
  • Reviewed and processed employee expense reports and vendor invoices for payment.
  • Updated journal entries and accounts on accrual basis with Xero software.
  • Created quarterly and yearly balance sheets to track financial trends and performance.
  • Created periodic reports comparing budgeted costs to actual costs.
  • Analysed monthly reporting to reconcile production operations and general ledger.
  • Prepared monthly bank reconciliations and submitted compiled reports to shareholders.
  • Investigated budget variances to identify causes and suggest corrective action.
  • Documented department processes to encourage accountability among team members.
  • Reconciled control accounts monthly, investigated variances and initiated corrective action.
  • Collected and collated information and data to prepare annual budgets and forecast projections.
  • Maintained strict confidentiality over employee data in compliance with internal organisational policies.
  • Checked and imported payroll and pension data to pay salary deductions.
  • Prepared long-term revenue and capital budgets for presentation to stakeholders.
  • Trained team for external audits to drive high standards and consistency in reporting.
  • Filed tax returns and prepared governmental reports in compliance with strict standards.
  • Liaised with and managed relationships with external auditors to prepare excellent audit reports.
  • Provided accurate monitoring information to budget holders on monthly basis.

Store keeper

Janob
Amman, Jordan
06.2004 - 06.2004
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Covered extra shifts and maintained flexible schedule to achieve store goals.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Updated product labelling and pricing to reflect discounts and offers.
  • Helped implement new operating procedures for decreasing check-out time.
  • Supervised junior staff activities and kept shop operational.
  • Documented stock count and operations to track usage and procurement.
  • Harnessed retail knowledge to boost product turnover.
  • Checked and reported license expiry to comply with regulatory requirements.
  • Displayed promotional material on storefronts to attract shoppers.
  • Verified identities to control sales of age-restricted items.
  • Managed customer lines for minimum wait times and high satisfaction.
  • Tagged products quickly and accurately with price tags and stickers.
  • Explained establishment policies to customers and offered advice on selections.
  • Displayed wares in temporary structures at markets to attract new customers.
  • Requested and checked customer IDs at checkout for age-restricted products.
  • Helped customers obtain specialised help for refunds and exchanges.
  • Carried out active selling from initial customer greeting.
  • Demonstrated product usage and features to customers.
  • Totalled bills using maths skills and maintained accurate till count.
  • Organised displays to promote inventory and encourage customer purchases.
  • Accepted card, cash and cheque payments in POS register system.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Inspected products for damages and expiry dates before processing refunds.
  • Built rapport with new and existing customers to boost client retention.
  • Packed and wrapped gifts with decorative details to match customer preferences.
  • Boosted product sales by offering selection guidance to customers.
  • Promoted customer loyalty scheme at checkout.
  • Designed visually pleasing in-store and window displays to increase footfall.
  • Prepared orders for customers with wrapped, bagged and boxed items.
  • Identified discrepancies in stocks through regular inventory management.

Education

BSc degree - business finance and banking

Mu'ta University
2004

Skills

  • Personal skills:
  • Good interpersonal skills
  • Good communication skills
  • Administration abilities and leadership
  • Work under pressure
  • Open minded & optimistic
  • Strong personality
  • Change management
  • Inventory oversight
  • Selective hiring
  • Office 365 proficient
  • Business development
  • Target-driven
  • Financial management
  • Processes and procedures
  • Team supervision
  • Motivational communication
  • Contract management
  • Integrative negotiation
  • Operations management
  • Issue resolution
  • Customer service

Certification

I have participated in the training program (BASIC SELLING SKILLS) with OSOOL training & consulting. During the period (8-10/dec/2007) 24 actual training hours..

Languages

Arabic
Native
English
Intermediate

Timeline

Supervisor Manager

Umniah Telecommunication Company (outsourced )
07.2012 - Current

Accountant

Majd Home
07.2005 - 07.2006

Store keeper

Janob
06.2004 - 06.2004

BSc degree - business finance and banking

Mu'ta University

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Eyad Naeem Ibrahem Jordan Abu Halima