Eydah A. AlMahwer
Customer Care/Quality
Riyadh,01
Summary
A hard working, fast learning and disciplined employee, whom seeks to improve herself in every respected way possible. I love new challenges and don't fear work-difficulties. I work harmoniously alone, however, best in teams and always respect the commitments i make.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Customer Care Representative
Riyad Bank
Ar Riyadh, Ar Riyadh
11.2021 - Current
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Call Center
SMASCO
Ar Riyadh, Ar Riyadh
10.2017 - 03.2020
- Engaged in learning and development opportunities to promote continued performance improvement.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Assisted team leaders by providing status and performance reports with information on areas for improvement.
- Processed debit and credit card and electronic check payments.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Collaborated with shipping team to correct mistakes, track shipments and handle damage claims.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Educated customers on company systems, form completion and access to services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
Accountant
Alhgbani Company
Ar Riyadh, Ar Riyadh
05.2017 - 09.2017
- Gathered financial information, prepared documents, and closed books.
- Created budgets and forecasts for management group to meet regular accounting deadlines.
- Maintained up-to-date knowledge on permits, certificates and documents mandatory for government departments.
- Supported monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger.
- Drove client satisfaction by identifying maximum adjustments, deductions and credits.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Evaluated and improved accuracy and completeness of financial records.
Education
Diploma Certificate - Financial And Banking Business
Retal High Inter. Institute For Women Training
Ar Riyadh 01.2015 - 05.2017
Diploma Certificate - Human Resources Management
Al Yamamah University
Ar Riyadh 06.2013 - 06.2014
Skills
Documentation and reporting
Customer Relationship Management
CRM
Service standard compliance
Staff education and training
Account management
Report preparation
Timeline
Customer Care Representative
Riyad Bank
11.2021 - Current
Call Center
SMASCO
10.2017 - 03.2020
Accountant
Alhgbani Company
05.2017 - 09.2017
Diploma Certificate - Financial And Banking Business
Retal High Inter. Institute For Women Training
01.2015 - 05.2017
Diploma Certificate - Human Resources Management
Al Yamamah University
06.2013 - 06.2014