Nada Ouda
Dubai,DU
Summary
Achieved significant improvements in student French proficiency at University of Sadat, leveraging exceptional oral communication and lesson planning skills. Expert in customer service, demonstrated at Concentrix by enhancing service delivery and resolving escalated issues, boosting customer loyalty. Skilled in conflict resolution and CRM, adept at fostering positive relationships and driving results through critical thinking and problem-solving.
Overview
6
6
years of professional experience
Work History
French Language Expert
University of Sadat
05.2021 - Current
- Facilitated weekly after-school tutoring sessions for struggling learners or those seeking additional practice, improving overall proficiency levels.
- Boosted student confidence in speaking French by conducting interactive conversation sessions and roleplays.
- Utilized various assessment tools to evaluate student progress, providing constructive feedback for continuous improvement.
- Implemented a successful peer mentoring program within the French department, encouraging collaboration and support among students of all skill levels.
Customer Service Representative
Concentrix
04.2020 - 05.2021
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Led quarterly customer service meetings to review performance and set goals for improvement.
Customer Service Representative
Sutherland
01.2019 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Arts - French Language And Literature
University of Sadat
Skills
- Critical thinking
- Oral communication skills
- Active listening
- Problem resolution
- Customer relations
- Relationship building
- Customer service
- Complaint resolution
Languages
English
Upper intermediate
B2
French
Advanced
C1
Arabic
Proficient
C2
Timeline
French Language Expert
University of Sadat
05.2021 - Current
Customer Service Representative
Concentrix
04.2020 - 05.2021
Customer Service Representative
Sutherland
01.2019 - 03.2020
Bachelor of Arts - French Language And Literature
University of Sadat
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