Saad Alajlan

Talented Vice President with excellent employee development, customer service and analytics skills coupled with more than 15 years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives. Results-driven VP with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.

New Technology Introduction

Effective introduction of new technology despite the overlaid challenges. While severing as Head of Network solution, I have led the introduction of 5G network on 3.5 Ghz . Challenges involve customer network readiness, MVIV, UE handling and frequent SW upgrades. Managing a complex situation with numerous stakeholders and , mediate conflicts between customer expectation and Product readiness to reach a consensus is another big challenge. Results were outstanding, we managed accomplishing the largest on-air 5G sites field trial in March 2019 with 200 sites. The network is e2e live and commercial HW & SW including RAN, 5G EPC, ENM (Ericsson Network Management) and UDC. Delivered speeds beyond 1.2 Gbps, which has been the first and fastest speed in the multivendor environment in the region.

Sales Growth New Areas Introduction and Maintaining Farming business:

During My tuner as KAM for stc, we have seen a great growth in our Sales YoY we have grown the account by 35% and maintained that growth in the year after. This was also accompanied by stunning accomplishment in terms of new contracts, securing:
- Biggest Sustainability Solution Globally using Ericsson Unique Energy as service
- Biggest Managed Service SW Contract Globally to Introduce Cognitive SW globally
- Secure Ericsson Presence as Sole Supplier for 5G SA that includes Charging, Data management and Packet Core, this is maybe the only deal globally Ericsson has End to End

Also, we have managed renewing the managed service contract for 3 years, plus maintaining Ericsson as the only supplier for Electromechanical for stc and renewed the Software subscription for 3 years.

Innovation and Use case creation:

Target-oriented and proactive executive who effectively builds up strategic alliances to aid profitability and expansion. While serving as head of network, i have been assigned to lead the innovation within Saudi. This includes leading innovation hub initiative from ideation toward complete establishment. This has included putting all required processes, staffing, Roadmap, partners, and facility. Innovation hub has become a very respected establishment within Saudi where the firs 5G use case has been born there. Now innovation hub is being part of the most initiatives that are driven by operator or government. In 2021 and during COVID we managed launching a new program for Enterprise with stc, this was a one of its kind program Ericsson is doing with stc

Customer Satisfaction Improvement Initiatives:

Understands business needs in IT & Telecom space. Effectively transformed way we handle clients in Ericsson by changing the mindset of the Engagement Manager from reactive to proactive with more focus on customers’ needs and providing them with more insight to maximize the sales. Resulted in 120 MSAR add on sales with more satisfaction in CSI from the customer by the year end. Effectively replicated the module with multiple accounts to maximize the benefits

Leadership and Motivation:

A visionary leader who Leads by example and encourages and motivates staff to thrive on innovation and ultimate success. Driven by a desire to achieve results through honest, ethically sound, and sustainable businesses. Competently manages large groups of functional team (over 100) in a matrix environment.

Relationship management:

Creates a valuable synergy with management, clients, staff and service providers. Have been perceived as trusted advisor for the client C suits. In 2018 Ericsson secured its highest ever contract with STC around 1 BUSD where my involvement in negotiation and closure were vital part of securing this deal and managing C suite.

• Key Contributor Individual Ericsson ( 2009, 2010, 2011, 2012, 2018, 2019, 2020)
• Key Staff Person Mobily (2007, 2016)
• Second Class Honor King Saud University
• Outstanding End Year Appraisal ( 2009, 2010, 2011, 2012, 2014, 2015, 2016, 2017, 2019, 2020)