FADI AL MOHANNA
Khobar
Summary
Results-driven insurance professional with expertise in claims management and client relationship management. Specializes in motor claims supervision and quality assurance, focusing on operational improvement and customer service. Experienced in managing corporate accounts, resolving complex cases, and fostering strong partnerships with clients and insurance providers.
Overview
2
2
Languages
5
5
Certifications
17
17
years of professional experience
Work History
Global Benefits Account Manager
AON Saudi Arabia
Khobar, Saudi Arabia
07.2025 - Current
- Managed corporate medical insurance accounts as primary liaison between clients and insurance providers, ensuring effective communication and support.
- Supported clients with policy inquiries, approvals, provider network issues, and day-to-day insurance operations.
- Maintained strong client relationships by providing responsive support and effective problem resolution.
- Guided clients through policy benefits, coverage details, and renewal requirements to enhance understanding and decision-making.
- Coordinated with insurance companies to resolve escalated cases and ensure timely support and service delivery.
- Coordinated policy updates, member changes, and documentation requirements to facilitate seamless account management.
Motor Claims Quality Supervisor
AlEtihad Cooperative Insurance Co.
Khobar
11.2021 - 10.2024
- Dedicated to enhancing quality in claims processing, focused on continuous improvement to meet and exceed compliance standards. Committed to accuracy, efficiency, and exceptional customer service by implementing best practices and driving operational excellence.
- Led regular team meetings to review performance metrics, identify areas of improvement, and develop action plans for progress.
- Conducted root cause analyses on recurring defects leading to long-lasting solutions and increased customer satisfaction.
- Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
Motor Comprehensive Claims Supervisor
AlEtihad Cooperative Insurance Co.
Khobar
10.2020 - 11.2021
- Led and developed a team, enhancing efficiency and productivity through continuous performance evaluation and effective task distribution. Excelled in claims management and reporting, achieving high accuracy in claims data entry and preparing detailed monthly and quarterly reports, enhancing transparency and accuracy in assessing the loss ratio for each account.
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
- Optimized case management with establishment of best practices.
Motor Claim Officer
MetLife AIG ANB Cooperative Insurance
Khobar
09.2017 - 01.2020
- Specialized in third-party claims and comprehensive claims management, developed and improved internal procedures for receiving and processing claims to enhance operational efficiency and accuracy, resulting in reduced errors and faster processing, which improved service level to clients.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
Health Pricing & Renewal Officer
MedGulf Insurance Co.
Khobar
05.2015 - 09.2017
- Demonstrated precision in data analysis using advanced analytical skills to assess data related to new insurance applications. Played a key role in strengthening client relationships through solid communication; building trust in the services provided.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
Enrollment processor
Medgulf Insurance Co.
Khobar
05.2013 - 05.2015
- Led the enhancement of addition and deletion processes, significantly speeding up response times and improving customer satisfaction notably. Implemented significant improvements in email communication management, leading to faster and more effective client responses.
- Ensured compliance with institutional policies and federal regulations throughout the entire enrollment process.
- Provided exceptional customer service by promptly addressing inquiries from prospective students and their families.
- Conducted thorough audits of student records, identifying discrepancies and taking corrective action as needed to maintain accuracy.
Recovery Agent
Alamiya Insurance Co. (RSA)
Khobar
06.2011 - 04.2013
- Specialized in customer management and guidance, efficiently managing the vehicle claims recovery process. Coordinated and negotiated with insurance companies to expedite the recovery process, effectively handling negotiations, claim submissions, and dispute resolutions.
- Handled high-pressure situations calmly and professionally, resolving conflicts amicably while protecting client interests.
- Answered all customer inquiries.
- Increased debt recovery rates by implementing efficient negotiation strategies and effective communication techniques.
Customer Service
Zain Telecom Co.
Dammam
01.2009 - 03.2010
- Excelled in managing inquiries and claims processes, delivering a superior and seamless customer experience. Enhanced customer satisfaction through effective communication techniques and quick response strategies, reducing wait times and improving overall efficiency.
- Provided exceptional customer service, addressing dietary restrictions and special requests promptly.
- Provided excellent customer service, addressing member needs promptly and courteously.
- Delivered exceptional customer service and supported positive brand experience.
Education
Bachelor's degree - Business Administration
Imam Abdulrahman Bin Faisal University
Dammam, Saudi Arabia05-2019
Skills
Claims Management
Data Analysis and Statistics
Motor Claims Operations
Benefits Administration
Claims Quality Assurance
Insurance Process Improvement
Team Leadership & Client Support
Certification
Professional Exam for Compliance Officer in the Insurance Sector (CICS) - The Financial Academy - 2024
Timeline
Global Benefits Account Manager
AON Saudi Arabia
07.2025 - Current
Motor Claims Quality Supervisor
AlEtihad Cooperative Insurance Co.
11.2021 - 10.2024
Motor Comprehensive Claims Supervisor
AlEtihad Cooperative Insurance Co.
10.2020 - 11.2021
Motor Claim Officer
MetLife AIG ANB Cooperative Insurance
09.2017 - 01.2020
Health Pricing & Renewal Officer
MedGulf Insurance Co.
05.2015 - 09.2017
Enrollment processor
Medgulf Insurance Co.
05.2013 - 05.2015
Recovery Agent
Alamiya Insurance Co. (RSA)
06.2011 - 04.2013
Customer Service
Zain Telecom Co.
01.2009 - 03.2010
Bachelor's degree - Business Administration
Imam Abdulrahman Bin Faisal University