Fadi Trabulsi
Jeddah,02
Summary
A talented administrative well-qualified leader with 15 years of experience in F&B operations and team oversight. Excels with minimal supervision and decisively approaches problems. Dedicated leader with excellent problem-solving and communication skills. Looks for opportunities to improve processes, procedures, and practices.
Overview
15
15
years of professional experience
Work history
Operations Manager
Quality Specialized Health Food Co.
Jeddah
01.2023 - Current
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Analyzed financial data to track and achieve budget targets.
- Monitored and reviewed operational performance, aiding improved business strategy to maximize productivity.
- Minimized discrepancies by effectively training employees on best practices, policies, and procedures.
- Performed strategic process improvements and updated methodologies to enhance operations.
- Worked constructively with sales team generating new business opportunities and supporting company growth.
- Implemented corrective actions after collecting and analyzing customer and employee feedback.
- Led overall direction, coordination, and evaluation of department functions.
Operations Support Manager
Quality Specialized Health Food Co.
Jeddah
01.2021 - 12.2022
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Organized financial and operational data to help with yearly budgeting and planning.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Controlled resources by department or project and tracked.
- Completion of continuous assessments of workforce plan and work schedules and development of improvement plans.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help company evolve and grow.
- Worked in matrix management environment with oversight of division-level managers, operations, sales, finance, human resources, safety, and compliance.
- Identified procedure or process changes required to improve performance and productivity.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Reviewed operations report understanding numbers and trends.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Assistant Operations Manager
Quality Specialized Health Food Co.
Jeddah
12.2018 - 12.2020
- Identified and implemented process improvements to advance efficiency, accuracy, and quality.
- Implemented strategic processes to minimize production waste, reducing department losses.
- Closely monitored quality and consistency of food and beverages production for faultless results.
- Coordinated daily administrative operations
- Informed and supported shops managers to prepare all types of reports.
Quality Controller
Quality Specialized Health Food Co.
Jeddah
02.2018 - 12.2018
- Calibrated tools and equipment to meet requirements.
- Documented findings and produce reports.
- Conducted employee audits to check production performance against process standards.
- Performed continuous reviews of quality management system.
- Oversaw weekly food safety audits to check policies and procedures were correctly implemented, developing targeted action plans to manage non-compliance.
- Managed full inspections, writing up findings in reports accurately and efficiently.
- Maintained quality of service by constantly updating records and manuals with latest food safety laws.
- Observed staff behaviours and practices, ensuring statutory health and hygiene levels are met.
- Analyzed food storage procedures against regulations, recommending necessary changes for improved hygiene.
- Selected, trained, and sent mystery shoppers to facilities across to verify freshness of products.
Restaurant Manager
Quality Specialized Health Food Co.
Jeddah
01.2013 - 02.2018
- Oversaw continuous customer service delivery by setting and maintaining high-quality standards
- Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Protected Wakame's brand image by ensuring interior presentation of restaurant was exceptionally maintained by passionate staff members.
- Developed and implemented systems to increase front-of-house staff productivity.
- Led and directed team members on effective methods, operations and procedures.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Promoted business through participation in and sponsorship of community events.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment, and supplies.
- Determined operational weak points and implemented corrective actions.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained and supervised staff.
Branch Manager
Quality Specialized Health Food Co.
Jeddah
01.2009 - 01.2013
- Successfully led underperforming branch to grow sales revenue through effective restructuring of functions.
- Reduced operational costs through effective stock level management.
- Proactively identified and solved complex strategy problems that impact sales management and business direction.
- Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance, and payroll.
- Resolved escalated customer issues in timely manner, which boosted retention rates.
- Exceeded quarterly sales goals.
- Maintained friendly and professional customer interactions.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Assessed employee performance and develop improvement plans.
- Consistently complied with company policies and government regulations.
- Developed standard operating procedures.
Cashier
Quality Specialized Health Food Co.
Jeddah
08.2008 - 12.2008
- Operated cash register for cash, check, and credit card transactions with 100% accuracy.
- Increased sales by offering advice on purchases and promoting additional products.
- Continuously maintained up-to-date product knowledge to offer sound, professional advice to customers.
- Maintained organized and clean customer areas by completing daily recovery checklists.
- Reviewed and resolved differences between accounting information and cash drawer.
- Collaborated with team to ascertain daily targets, using innate sales abilities to consistently achieve personal goals.
Education
Diploma of Higher Education - Dental Institute
Aleppo University
Alepo06.2002
Skills
- Multi-unit operations management
- Quality management
- Global and strategic sourcing
- Agile project management
- Systems implementation
- Staff retention
- Detail-oriented
- Process improvement
- Key stakeholder engagement
- Troubleshooting
Languages
Arabic
Native language
English
Advanced
C1
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Operations Manager
Quality Specialized Health Food Co.
01.2023 - Current
Operations Support Manager
Quality Specialized Health Food Co.
01.2021 - 12.2022
Assistant Operations Manager
Quality Specialized Health Food Co.
12.2018 - 12.2020
Quality Controller
Quality Specialized Health Food Co.
02.2018 - 12.2018
Restaurant Manager
Quality Specialized Health Food Co.
01.2013 - 02.2018
Branch Manager
Quality Specialized Health Food Co.
01.2009 - 01.2013
Cashier
Quality Specialized Health Food Co.
08.2008 - 12.2008
Diploma of Higher Education - Dental Institute
Aleppo University
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