Fady Chahine

• Implement the sales strategy developed by the Sales Manager to attain the monthly sales targets, goals, renewals, and profitability.

• Identify potential clients and business opportunities by prospecting the market.

• Deliver sales presentations for prospects in a professional and effective manner and inform them how they can benefit from having the safest sustainable solution for health, property and the environment through their use of Boecker® services .

• Survey premises to estimate technical requirements and pricing when needed.

• Develop ideas and create offers for target clients using all necessary marketing tools.

• Present new products and services to existing clients and enhance client relationships through preplanned courtesy calls and visits.

• Respond to client's needs and follow up with all concerned parties on all aspects of their request.

• Educate clients on the processes that will enable them to gain the most value from Boecker® services.

• Prepare detailed offers, follow up till the offer becomes a contract and handle after-sales follow-up .

• Handle renewals of contracts, when applicable .

• Communicate effectively new sales and renewals to Operations Department.

• Handle the client's data accurately and timely on Boecker® systems.

• Document and deliver weekly and monthly sales reports.

• Participate in events and exhibitions to promote company's services.

• Event planning and customer relationship management.
• Direct contact (trip and event planner) of Ferrari members all over (Saudi, Kuwait, Bahrain).
• Promote the company’s product and services.
• Arrange hotel and flight bookings all over the world.
• Ensure and improve our customer satisfaction.
• Meet with dealerships on monthly basis to have better communication and for any new suggestions to keep our members satisfied.

• Services existing accounts obtain orders and establish new accounts.
• Plan and organize daily work schedule to call on existing or potential sales outlets.
• Focuses sales efforts by studying existing and potential volume of dealers.
• Submits orders by referring to price lists and product literature.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly territory analyses.
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.
• Recommends changes in products, services, and policy by evaluating results and competitive developments.
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
• Maintains professional and technical knowledge by attending educational workshops.
• Contributes to team effort by accomplishing related results as needed
• Restocked shelves with new plants each day and rotated stock for optimal appearance
• Maintained plant health and attractiveness with proper sunlight, water and nutrition
• Promoted additional products such as potting soil and fertilizers to increase per-customer sales
• Created special clearance racks to move older, out-of-season and less attractive plants quickly
• Helped customers choose optimal trees, shrubs and flowers based on current needs

• Deliver exceptional customer service and advice to all customers Achieve individual and department monthly sales goals
• Maintain department merchandising standards and the visual displays and do proper replenishment of merchandise
• Complete efficient and accurate transfers and control branches transactions
• Maintain inventory control and order stock for several branches
• Sustain strong relations with customers and follow up
• Responsible for items reparations, spare parts delivery and purchases
• Achieve individual and department monthly sales goals
• Maintain department merchandising standards and the visual displays and do proper replenishment of merchandise Complete efficient and accurate transfers
• Keep inventory control and order stock
• Bag, box, wrap merchandise and prepare packages for delivery Process merchandise returns and exchange

• · Deliver exceptional customer service and advice to all customers.
• Achieve individual and department monthly sales goals.
• Maintain department merchandising standards and the visual displays and do proper replenishment of merchandise.
• Complete efficient and accurate transfers.
• Maintain inventory control and order stock.
• Set specific and achievable individual targets for team members and monitor sales progress.
• Handle POS transactions from returns, refunds, discounts… and investigate daily discrepancies and employee. Purchases.
• Maintain a strong floor presence to drive selling efforts, model service behaviors and ensure consistent adherence to the service standards.
• Provide consistent team coaching to ensure continuous improvements, recognize and reward effective skills and behaviors.