FADYAH ALQAHTANI
Senior Technical Officer
Riyadh
Summary
Experienced senior technical officer with 13+ years in medical insurance brokerage. Specializes in corporate medical insurance operations, client management, and renewal processes. Focused on providing effective solutions and enhancing stakeholder engagement to achieve operational success.
Overview
2
2
Languages
3
3
Certifications
14
14
years of professional experience
Work History
Senior Technical Officer
Concord Insurance Brokerage
11.2023 - Current
- Manage a portfolio of key corporate medical insurance clients.
- Lead and supervise the technical support team while monitoring service quality and KPIs.
- Coordinate policy issuance and renewals.
- Negotiate renewal terms, pricing, benefits and provider networks with insurance companies.
- Prepare technical comparisons, loss ratio analysis and client presentations.
- Ensure compliance with Saudi insurance regulations and internal procedures.
- Support sales teams with technical guidance and customer solutions.
- Maintain strong relationships with clients and insurance partners.
Technical Officer Medical
GIB - Gulf Insurance Brokerage
01.2019 - 10.2023
- Prepare and review medical insurance quotations for corporate clients.
- Coordinate with insurance companies to obtain quotations and policy amendments.
- Process policy issuance, renewals, endorsements, additions, and cancellations.
- Compare insurance benefits, provider networks, and pricing to meet client requirements.
- Assist clients with policy-related inquiries and technical support.
- Follow up with insurers to ensure timely completion of requests.
- Maintain policy records and ensure documentation accuracy.
- Support the sales team by providing technical assistance during the quotation and renewal process
Customer Service Officer
01.2017 - 01.2018
- Managed policy processing, invoicing and endorsement requests.
- Supported financial reconciliation with insurers and clients.
- Delivered Oasis system training to employees.
System Support Officer
01.2013 - 01.2016
- Managed technical documentation and communication between clients and insurers.
- Followed claims, policy documentation and insurance card issuance.
- Maintained accurate policy records and documentation.
Education
Bachelor's Degree - Business Administration
Skills
Renewal management
Technical assistance
Account management
Client relations
Leadership skills
Underwriting coordination
Negotiation expertise
Certification
IFCE – Insurance Foundation Certificate Exam
Timeline
Senior Technical Officer
Concord Insurance Brokerage
11.2023 - Current
Technical Officer Medical
GIB - Gulf Insurance Brokerage
01.2019 - 10.2023
Customer Service Officer
01.2017 - 01.2018
System Support Officer
01.2013 - 01.2016