FAEISE VARANGODAN
Al Khobar,Saudi Arabia
Summary
Knowledgeable Business Development Manager with experience in client management, sales strategy development and sales pitch presentations. Honest, confident and friendly communicator. Keeps up-to-date understanding of key markets, developing new strategies to capitalise on emerging customer trends.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work history
Business Development Manager
Global Travel Solutions
Khobar, Eastern Province
04.2023 - Current
- Consistently exceeded revenue targets through new account penetration and development.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
- Adhered to clients budgets while making plans.
- Handled large volumes of email enquiries daily, exceeding agency averages.
- Accommodated client requests for customisations or modifications as best as possible.
- Maintained product knowledge to provide accurate information on local travel services.
- Planned travel itineraries for families and corporate clients with diverse needs.
Business Development Officer
ITL World Travel Management Company
Khobar, Eastern Province
04.2015 - 04.2023
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Updated sales strategies using data to improve standard team practices.
- Prepared and delivered winning client proposals, business presentations and sales pitches to C-level executives.
- Conducted training sessions to update staff on tourism trends and destinations.
- Trained travel consultants to use booking systems, decreasing reservation time.
- Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
Team Leader
Viva Travel Links
Malappuram, India
11.2013 - 11.2014
- Produced physical and online brochures showcasing tour package information.
- Used destination knowledge to enhance customer trips with local recommendations.
- Created contracts and Service Level Agreements with hotel and transportation providers.
- Set targets for seasonal holiday and tour sales to achieve revenue goals.
- Verified customer insurance and documentation ahead of travel for reduced risk.
- Promoted offers, promotions and deals on social media channels to increase customer engagement.
Customer Service Agent
Calicut International Airport
Malappuram, India
04.2012 - 10.2013
- Smoothened check-in procedures by providing effective and efficient passenger assistance at self-service check-in kiosks.
- Minimised passenger complaints, making public address announcements to inform about status updates, delays and emergencies.
- Provided effective baggage service, locating displaced baggage with 99% accuracy.
- Prevented unauthorized boarding by thoroughly inspecting and verifying passenger documentation.
- Launched and coordinated successful search and rescue services.
- Kept flights running to schedule for smooth and reliable operations.
- Oversaw ticketing, gate and ramp services.
- Checked-in luggage and confirmed carry-on items met security requirements.
Education
Master of Business Administration - Airline & Airport Management
Nehru College of Aeronautics and Applied Sciences
Coimbatore/India 06.2011 - 03.2013
Skills
- Travel safety compliance
- Luxury travel arrangements
- Travel itinerary management
- Travel budget allocation
- Global Distribution System knowledge
- Special travel assistance
- Supplier negotiations
- CRM software management
- Fares and ticketing processes
- VISA application assistance
- Global travel regulations
- Business travel
- Effective issue resolution
Interests
Photography, Reading, Football, Exploring the new destinations.
Additional Information
- LinkedInhttps://www.linkedin.com/in/
Languages
English
Fluent
Arabic
Elementary
Hindi
Fluent
Malayalam
Fluent
Tamil
Fluent
Timeline
Business Development Manager
Global Travel Solutions
04.2023 - Current
Business Development Officer
ITL World Travel Management Company
04.2015 - 04.2023
Team Leader
Viva Travel Links
11.2013 - 11.2014
Customer Service Agent
Calicut International Airport
04.2012 - 10.2013
Master of Business Administration - Airline & Airport Management
Nehru College of Aeronautics and Applied Sciences
06.2011 - 03.2013
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