Fahad Al-Huraishi

Provided comprehensive support for phone banking agent operations.

Managed and optimised IVR systems to improve user experience.

Ensured continuous functionality of phone banking services.

Monitored and addressed technical requests promptly.

Developed and enhanced automated response systems to elevate customer satisfaction.

• Installation & configuration of a company's computer hardware operating systems and applications.
• Maintenance and monitoring of computer networks and systems.
• Diagnosing and solving hardware or software faults.
• Testing and evaluating new technology.
• Responding to call-outs in a timely fashion.
• Managing IT procurements.

• Identify and resolve customer complaints.
• Get acquainted with the company's products from inside and outside so that he can answer inquiries.
• Ensure customer satisfaction and provide professional customer support.
• Provide information about the company's offers.