Fahad Alajmi
DAMMAM,Saudi Arabia
Summary
Hardworking computer engineer brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives. Tech-savvy and always looking for improvement opportunities.
Overview
3
3
years of professional experience
4
4
Years of undergraduate education (Bachelor Degree)
Work History
System Operations Specialist (SysOps)
Baker Hughes
Dhahran, Saudi Arabia
01.2021 - Current
- Configured and deployed high-availability and redundant systems for heavy traffic and workloads.
- Implemented software and systems upgrades to enhance user experience and meet their satisfaction.
- Tested installations and updates on test servers before deployment to live environments.
- Stored application and system logs for troubleshooting and audit purposes.
- Collaborated with internal and third parties teams in diagnosing and resolving issues.
- Led server maintenance activities for company systems to keep critical functions operational.
- Observed infrastructure health using monitoring tools such as Zenoss to address emerging issues.
- Employed advanced troubleshooting and expert application knowledge to solve the company's enterprise system problems.
- Created custom website (Dashboard) by harnessing HTML, CSS and JavaScript skills.
- Handled L1 & L2 raised tickets and escalations.
- Participated in disaster recovery centers drills and exercises to test its readiness in case of any disaster.
- Created effective checklists and procedures.
Technical Support Specialist
Baker Hughes
Dhahran, Saudi Arabia
08.2020 - 01.2021
- Handled technical support customer calls and emails.
- Accurately determined support level required by gathering customer and technology information.
- Achieved high levels of customer satisfaction, closing trouble tickets.
- Supported Real-Time Enterprise system and ensured the continuity of data streaming.
- Helped to maintain the data quality to meet the customer needs and satisfaction.
Education
Bachelor Degree - Computer and Mobile Systems Engineering
Auckland University of Technology
Auckland, New Zealand Jul 2015 - Dec 2019
Skills
- System Administration
- Troubleshooting and fault finding
- HTML, CSS and JS coding
- SQL
- Web development
- Software development
- Problem solving
- Communication
- Teamwork
Languages
English
Advanced
Volunteering
2017-2018
Web Developer & photographer
Saudi Students Club in Auckland City
Developed a website for all the ceremonies and activities announcements, latest news about the club and a gallery for all the photos taken by me as a photographer of the club to be accessed by anyone.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
System Operations Specialist (SysOps)
Baker Hughes
01.2021 - Current
Technical Support Specialist
Baker Hughes
08.2020 - 01.2021
Bachelor Degree - Computer and Mobile Systems Engineering
Auckland University of Technology
Jul 2015 - Dec 2019
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