Fahad Albokhari
ASSISTANT MANAGER
Jeddah,Saudi Arabia
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
5
5
Certifications
Work History
Assistant Manager Premium Care
BUPA ARABIA
Jeddah
01.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Sr. Officer Premium Care
BUPA ARABIA
Jeddah
01.2019 - 01.2022
- Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
- Coached junior team members, fostering professional growth and improving overall team performance.
- Delivered exceptional customer service by understanding client needs, providing tailored solutions, and maintaining open lines of communication throughout all stages of the project lifecycle.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Sr. Officer Call Center Mega Account Support
BUPA ARABIA
Jeddah
04.2017 - 01.2019
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Coordinated operations with other emergency service groups.
Education
Bachelor Degree - Organization Management And Administrative Development
King Abdul-Aziz University
Jeddah2014
Skills
Communication and Interpersonal
Certification
Insurance Foundation Certificate from The Institute of Finance in Saudi Arabia
Timeline
Assistant Manager Premium Care
BUPA ARABIA
01.2022 - Current
Sr. Officer Premium Care
BUPA ARABIA
01.2019 - 01.2022
Sr. Officer Call Center Mega Account Support
BUPA ARABIA
04.2017 - 01.2019
Bachelor Degree - Organization Management And Administrative Development
King Abdul-Aziz University
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