Fahad Albokhari
ASSISTANT MANAGER
Jeddah,Saudi Arabia
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
5
5
Certifications
Work History
Assistant Manager Premium Care
BUPA ARABIA
Jeddah
2022.01 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Sr. Officer Premium Care
BUPA ARABIA
Jeddah
2019.01 - 2022.01
- Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
- Coached junior team members, fostering professional growth and improving overall team performance.
- Delivered exceptional customer service by understanding client needs, providing tailored solutions, and maintaining open lines of communication throughout all stages of the project lifecycle.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Sr. Officer Call Center Mega Account Support
BUPA ARABIA
Jeddah
2017.04 - 2019.01
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Coordinated operations with other emergency service groups.
Education
Bachelor Degree - Organization Management And Administrative Development
King Abdul-Aziz University
Jeddah2014
Skills
Communication and Interpersonal
Customer Retention
Active Listening and Problem solving
Time Management
People Management
MS office
Patience and Empathy
Certification
Insurance Foundation Certificate from The Institute of Finance in Saudi Arabia
Timeline
Assistant Manager Premium Care
BUPA ARABIA
2022.01 - Current
Sr. Officer Premium Care
BUPA ARABIA
2019.01 - 2022.01
Sr. Officer Call Center Mega Account Support
BUPA ARABIA
2017.04 - 2019.01
Bachelor Degree - Organization Management And Administrative Development
King Abdul-Aziz University