Fahad Alharbi
Medina,Medina Region
Summary
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, Teambuilding processes and customer service improvements.
Overview
2
2
years of professional experience
Work History
Front office supervisor
Le Meridien Medina
Medina , Medina Region
2024.01 - Current
- Ensured smooth operations by coordinating front desk staff and activities.
- Provided excellent customer service for improved guest satisfaction.
- Maintained professional work environment with effective supervision of front office team.
- Streamlined check-in and out processes to enhance guest experience.
- Handled complaints, resulting in resolved issues and satisfied guests.
- Trained new employees to ensure adherence to hotel standards and practices.
- Oversaw six front desk agents in providing smooth and efficient service in compliance with hotel brand standards.
Receptionist
Le Meridien Medina
Medina , Medina Region
2022.07 - 2023.12
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Handled appointment scheduling to ensure smooth daily operations.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained an organised reception area for a professional business environment.
Education
Bachelor of Business Administration - Business Administration
Saudi Electronic University
Medina, Medina Region 2021.06 -
Skills
- Guest services
- Complaint resolution
- Front desk administration
- Hotel operations understanding
- Leadership training
- Project management
- Training and teambuilding
- Reception management
- Time management strategies
Languages
English
Fluent
Affiliations
- Playing football
- Playing padel
Timeline
Front office supervisor
Le Meridien Medina
2024.01 - Current
Receptionist
Le Meridien Medina
2022.07 - 2023.12
Bachelor of Business Administration - Business Administration
Saudi Electronic University
2021.06 -
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