FAHAD ALHARBI
Riyadh
Summary
Accomplished professional with expertise in bid management and complex deals, ICT operations, and service delivery. Demonstrates proficiency in managing data centre and connectivity solutions, as well as subsea cable, CLS, and PoP environments. Skilled in budget, SLA, and capacity management while effectively coordinating with executive stakeholders. Committed to leveraging these competencies to drive strategic initiatives and optimise operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Bid Management & Complex Deals Director
center3 (by stc)
Riyadh
2026.01 - 2026.03
- Leading bid management and governance for complex digital infrastructure opportunities across connectivity, data center, and strategic customer solutions.
- Coordinating commercial, technical, legal, and delivery workstreams to shape competitive proposals and improve execution readiness.
- Supporting high-value pursuits requiring multi-stakeholder alignment, solution structuring, risk review, and executive decision support.
- Bridging customer requirements with internal capabilities to improve bid quality, turnaround time, and commercial clarity.
Director, ICT Operations
center3 (by stc)
Riyadh
2024.06 - 2025.12
- Led operations across center3’s international digital infrastructure footprint, including PoPs, subsea cable environments, cable landing stations, and internet exchange capabilities.
- Managed operating performance, service continuity, budget control, and cross-functional coordination across multiple geographies.
- Oversaw large technical teams responsible for capacity planning, SLA adherence, resilience, and operational improvement.
- Worked closely with hyperscalers, OTTs, engineering teams, and business stakeholders to support service readiness and customer delivery.
Service Delivery Manager
center3 (by stc)
Riyadh
2022.10 - 2024.06
- Supported the design and rollout of center3’s operating model and transformation initiatives during a key growth phase.
- Contributed to IXP-related strategy development supporting Saudi Arabia's position as a regional digital hub.
- Led delivery across a large portfolio of projects covering hyperscaler, cloud, and infrastructure-related services.
- Played a central role in the asset carve-out from stc Group to center3, covering transition planning, valuation support, and operational setup.
- Introduced service delivery and digitization improvements that strengthened SLA visibility and internal efficiency.
Account Manager
Kaspersky
2022.08 - 2022.09
- Managed selected customer accounts, renewals, and coordination with technical teams to support continuity and service quality.
Service Delivery Project Manager
stc - Carrier & Wholesale BU
2021.12 - 2022.08
- Managed delivery of connectivity and data center-related services including IP transit, private peering, and IX services for regional and global partners.
- Supported delivery activity linked to MenaHub and subsea cable initiatives.
- Acted as a senior escalation point for high-priority network and customer issues.
Advanced Services Senior Consultant
Juniper Networks
2020.04 - 2021.11
- Handled critical incidents, reporting, RMA coordination, and customer communication for strategic accounts and high-priority services.
Network Infrastructure Reporting & Performance Engineer
Experts Program
2015.01 - 2020.01
- Monitored ISP and MPLS network performance, prepared management reporting, and supported proactive issue resolution.
- Completed rotation across technical, commercial, and customer-facing functions, building a broad operational foundation.
Education
Bachelor of Computer Engineering -
Qassim University
Saudi ArabiaSkills
- Bid management and complex deals
- ICT operations and service delivery
- Data center and connectivity solutions
- Subsea cable / CLS / PoP environments
- Budget, SLA, and capacity management
- Executive stakeholder coordination
Websites
Certification
- ITIL Foundation
- Juniper Networks Certifications
- Cloud Computing & SP Network Training
- Developing Emerging Leaders – IE Business School
- Communication & Leadership Skills
- Strategic Planning Fundamentals
AWARDS
center3 CEO Award – Establishment Contribution, 2023, stc Group C&WBU, High-Performance Award, 2022, Juniper Networks Customer Satisfaction Recognition, 2018
Timeline
Bid Management & Complex Deals Director
center3 (by stc)
2026.01 - 2026.03
Director, ICT Operations
center3 (by stc)
2024.06 - 2025.12
Service Delivery Manager
center3 (by stc)
2022.10 - 2024.06
Account Manager
Kaspersky
2022.08 - 2022.09
Service Delivery Project Manager
stc - Carrier & Wholesale BU
2021.12 - 2022.08
Advanced Services Senior Consultant
Juniper Networks
2020.04 - 2021.11
Network Infrastructure Reporting & Performance Engineer
Experts Program
2015.01 - 2020.01
Bachelor of Computer Engineering -
Qassim University