Fahad Alhusaini
Riyadh,Riyadh Region
Summary
Flexible and hardworking Guest Services professional with strong leadership, planning and problem-solving abilities. Optimizes processes and procedures to maximize customer satisfaction and improve resolution efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest experience expert
Ritz-Carlton, Riyadh
Riyadh, Riyadh Region
09.2022 - Current
1.I build strong relationships and create Ritz-Carlton guests for life
1.I build strong relationships and create Ritz-Carlton guests for life needs of our guests.
3. I own and immediately resolve guest problems
4. Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Patient services coordinator
Sulaiman Al Habib Medical Group
Riyadh, Riyadh Region
11.2020 - 05.2022
1. Receiving outpatient clinic patients
2. Commitment to implementing policies and procedures
3. Reviewing services with doctors and specialists
4. Dealing with patients and auditors and solving problems
Education
Bachelor of Science - political science
King Saud University
Riyadh, Riyadh Region01.2020
Skills
- Customer communications
- Communication, planning and decision-making skills
- Work effectively with a group and adapt to work within a multi-discipline work environment
- The ability to exercise self-control when dealing with angry clients
- Customer demographics understanding
- Customer service expert
Additional Information
Introducers:
1.Abdulmalik albuhiri
Job title:
Night manager of ER in Sulaiman Al-habib medical groub.
2.Muqrin Al-Otaibi
Job title:
Guest Experience Supervisor in Ritz-Carlton Riyadh.
Languages
Arabic
Native language
English
Upper intermediate
B2
Certification
1.Real estate brokerage.
2.Real Estate Marketing.
3.Real Estate Marketing online.
Timeline
Guest experience expert
Ritz-Carlton, Riyadh
09.2022 - Current
Patient services coordinator
Sulaiman Al Habib Medical Group
11.2020 - 05.2022
Bachelor of Science - political science
King Saud University
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