Fahad Almahyawi
Jeddah
Summary
Diploma graduate in Cybersecurity with hands-on experience in hospitality and front desk operations. Skilled in customer service, problem-solving, and handling high-pressure environments. Combines technical knowledge in information security with strong communication and organizational skills. Seeking to contribute to a dynamic organization by enhancing both operational efficiency and security awareness.
Overview
3
3
years of professional experience
Work History
Recepation
Sedra Global Hotel
02.2026 - Current
- Managed front desk operations including check-in and check-out processes efficiently.
- Handled guest reservations, cancellations, and room assignments
- Maintained accurate guest records and updated booking systems daily
- Delivered outstanding customer service to ensure high guest satisfaction.
- Resolved guest complaints professionally and in a timely manner.
- Provided personalised assistance to meet guests' needs and expectations.
- Managed group bookings and ensured smooth check-in for large groups.
- Handled high-volume guest traffic during peak hours efficiently.
Parista
Tim Hortines
01.2026 - 02.2026
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
Reception
Frontel Hotel
08.2024 - 07.2025
- Managed front desk operations including check-in and check-out processes efficiently
- Handled guest reservations, cancellations, and room assignments
- Delivered outstanding customer service to ensure high guest satisfaction.
- Coordinated with housekeeping to ensure rooms were clean and ready for arrival.
- Handled high-volume guest traffic during peak hours efficiently.
Reception
HUJRA HOTEL
01.2023 - 07.2024
- Welcomed and assisted guests during check-in and check-out procedures.
- Used Opera Cloud PMS to manage reservations, room assignments, and guest information.
- Handled guest inquiries, requests, and complaints professionally to ensure high customer satisfaction.
- Answered and managed phone calls, including booking inquiries and reservation confirmations.
- Coordinated with housekeeping and other departments to ensure smooth daily operations.
Education
Dibloma - Cyber security
King Abdulaziz Universty
Skills
- Customer Service
- Guest Relations
- Reservation Management
- Phone Handling
- Professional Communication
- Time Management
- Multitasking
- Information Security Awareness
- Basic Cybersecurity
- Computer Skills
- MS Office
- Data Entry
- Problem Solving
- Attention to Detail
- Teamwork
- Adaptability
Languages
Arabic
First Language
English
Intermediate
B1
Timeline
Recepation
Sedra Global Hotel
02.2026 - Current
Parista
Tim Hortines
01.2026 - 02.2026
Reception
Frontel Hotel
08.2024 - 07.2025
Reception
HUJRA HOTEL
01.2023 - 07.2024
Dibloma - Cyber security
King Abdulaziz Universty