Fahad Al Malki
Khobar
Summary
Accomplished Senior Rental Agent with a proven track record at Sixt, adept in sales techniques mastery and exceptional in customer service. Leveraged Microsoft Dynamics 365 to enhance lead conversion by 20%. Renowned for coaching new hires and streamlining contract management processes, demonstrating unparalleled goal orientation and teamwork skills.
Overview
8
8
years of professional experience
Work History
Senior Rental Agent
Sixt
Khobar, Saudi Arabia
06.2021 - Current
- Managed customer complaints regarding unsatisfactory service or product quality.
- Generated monthly financial reports analyzing revenue generated from vehicle rentals.
- Answered telephones to assist customers and resolve issues.
- Collected and recorded rental payments and late fees for entry into various financial reports related to forecasting, budgeting, expenditure scheduling and bill paying.
- Analyzed daily sales reports and identified potential opportunities for improvement.
- Reviewed daily sales transactions and analyzed for errors.
- Performed routine maintenance checks on vehicles prior to rentals.
- Assisted with training new employees in the rental process.
- Collected payment by processing credit card transactions.
- Prepared and submitted reports to supervisor.
- Processed payment transactions for rentals in a timely manner.
- Updated and maintained rental agreement files and documents.
Merchandiser
Nada
Dammam, Saudi Arabia
06.2017 - 06.2021
- Conducted regular inventory checks to maintain accurate stock levels.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
Education
Bachelor of Arts - Business Administration And Management
King Faisal Unvirsity
Al Hassa Saudi Arabia07-2020
Skills
- Sales techniques mastery
- Goal orientation
- Contract management
- Lead conversion
- Customer service
- Microsoft dynamics 365
Languages
Arabic
First Language
English
Upper Intermediate (B2)
B2
Timeline
Senior Rental Agent
Sixt
06.2021 - Current
Merchandiser
Nada
06.2017 - 06.2021
Bachelor of Arts - Business Administration And Management
King Faisal Unvirsity
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