Summary
Overview
Work history
Education
Skills
Certification
Languages
Accomplishments
Work availability
Timeline
Hi, I’m

Fahad AlQahtani

Riyadh,Saudi Arabia

Summary

I am a detail-oriented and customer-focused individual with a passion for excellence in all aspects of my work. I thrive in dynamic and challenging environments, where I can utilize my strong communication skills, problem-solving abilities, and leadership qualities to achieve positive outcomes. I am adaptable, resourceful, and committed to continuous learning and professional growth.

Overview

3
years of professional experience
3
years of post-secondary education
1
Certification

Work history

SAB
Riyadh

Complaints Department Supervisor
12.2021 - Current

Job overview

  • Managed the complaints department, handling and resolving customer complaints efficiently.
  • Demonstrated empathy and patience in dealing with challenging situations, turning negative experiences into positive outcomes.
  • Analyzed complaint trends to identify areas for improvement and implemented solutions to enhance customer experience.
  • Collaborated with cross-functional teams to address root causes of complaints and streamline complaint resolution processes.

SAB Bank
Riyadh

Digital Teller -ITM
01.2021 - 12.2021

Job overview

  • Worked as a Digital Teller at the Multi-Service ATM, responsible for providing digital banking services to customers.
  • Received an award for outstanding performance in the department, recognized for exceptional customer service and accuracy in transactions.

SAB Bank
Riyadh

Team Supervisor - SAB Bank Call Center
10.2020 - 01.2021

Job overview

  • Led a team of customer service representatives in a fast-paced call center environment.
  • Ensured team members understood goals and expectations, leading to improved performance and customer satisfaction.
  • Implemented training programs to develop team members' skills and enhance service quality.
  • Fostered a positive work culture and motivated team members to achieve targets consistently.

Education

King Saud University
Saudi Arabia

bachelor from Political Science and Public Relations
03.2015 - 02.2018

Skills

  • Financial Analysis and Reporting
  • Customer Service Excellence
  • Regulatory Compliance
  • Risk Assessment and Management
  • Public Relations Strategies
  • Policy Development
  • Stakeholder Engagement
  • Crisis Management
  • Conflict Resolution
  • Team Leadership and Development
  • Strategic Planning and Implementation

Certification

Personal Banking Essentials Certification:
The Personal Banking Essentials Certification from the Financial Academy is awarded to professionals committed to providing exceptional and effective banking services to individual customers. The certification includes a set of core skills in the banking services field such as effective communication with customers, understanding their financial needs, and providing appropriate solutions to ensure customer satisfaction.

Risk Management Certification:
The Risk Management Certification from the Financial Academy is an essential step for professionals working in the financial services sector. The certification covers concepts and methods of financial risk management and ensuring compliance with financial standards and regulations, contributing to enhancing stability and financial success for the institution.

These two certifications reflect your commitment to professional development and improving your skills in the banking services and risk management field, enhancing your profile in the financial sector.

Languages

English
Fluent
Arabic
Native

Accomplishments

"In December 2023, I had the honor of being recognized as the Best Employee in a competition involving multiple departments. This prestigious award is a testament to my dedication, hard work, and commitment to excellence in my role. I am grateful for the recognition and proud of the contributions I have made to the success of the team and the organization as a whole. Winning this award has motivated me to continue striving for excellence and delivering outstanding results in all my endeavors."

Availability
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Timeline

Complaints Department Supervisor

SAB
12.2021 - Current

Digital Teller -ITM

SAB Bank
01.2021 - 12.2021

Team Supervisor - SAB Bank Call Center

SAB Bank
10.2020 - 01.2021

King Saud University

bachelor from Political Science and Public Relations
03.2015 - 02.2018
Fahad AlQahtani