Fahad Alquait

• Navigated complex legal requirements to ensure compliance with industry regulations while minimizing risk exposure for the business.
• Evaluated market trends to identify emerging opportunities and inform strategic decision making.

Project & Service Delivery

• Delivered 50+ digital services in 2023, exceeding departmental KPIs and performance targets.
• Oversaw the project portfolio, including in-house and outsourced (offshore and local) development initiatives, ensuring alignment with delivery timelines and organizational objectives.
• Delivered weekly executive project reports to senior management to enhance program visibility, support informed decisions, and drive continuous performance improvement.
• Evaluated and recommended technical solutions aligned with business, IT, and cybersecurity requirements, contributing to strategic planning efforts.

Team Leadership & Performance Management

• Managed a cross-functional team of 12 professionals working across technologies such as OutSystems, SharePoint, .NET, Esri GIS, and chatbot platforms, fostering team synergy and accountability.
• Conducted annual performance reviews to recognize employee contributions, identify skill gaps, and support individual development planning.
• Defined and implemented section-level KPIs, establishing tracking mechanisms to monitor operational efficiency and performance outcomes.
• Actively participated as a member of the IT Steering Committee, collaborating with executive stakeholders to assess business needs and drive technology solution selection.

Resource Planning & Operational Efficiency

• Optimized resource allocation by analyzing workload trends, forecasting demand, and adjusting staffing levels to maintain project velocity and productivity.
• Enhanced the Software Development Life Cycle (SDLC) by introducing process improvements, leading to faster deployment of new features and reduced time-to-resolution for critical issues.

Project & Program Management Team Leadership & Stakeholder Collaboration Software Engineering & System Optimization

• Led and managed diverse project portfolios, including in-house, outsourced, and hybrid software development projects, consistently meeting project timelines, budgets, and defined KPIs.
• Planned and scheduled all phases of large-scale software development projects, ensuring alignment with organizational goals and optimal resource utilization.
• Delivered over 50 digital transformation initiatives across platforms such as OutSystems, SharePoint, and Nintex, with a focus on high-quality delivery and reduced time-to-market (TTM).
• Participated in drafting and reviewing Requests for Proposals (RFPs) and technical specifications for strategic government and ministry-led projects.
• Recruited, supervised, and mentored subject matter experts (SMEs) to lead and support software development teams, resulting in improved productivity and project success rates.
• Facilitated cross-department collaboration and communication with stakeholders, including internal business units and third-party vendors, ensuring seamless project integration and delivery.
• Conducted team performance evaluations and provided guidance to meet defined Service Level Agreements (SLAs) and address customer needs proactively.
• Designed and deployed modern scalable applications in Outsystems for data extraction, transformation, and analysis, enabling improved business intelligence and decision-making processes.
• Improved application and system performance by identifying bugs, applying software patches, and implementing architectural improvements.
• Enhanced system stability and service delivery quality through proactive monitoring, incident response, and continuous improvement practices.

Enterprise Architecture & Technical Leadership

• Took full ownership of the architecture, design, and implementation of company-wide platforms and applications, ensuring all solutions aligned with business goals, scalability needs, and stakeholder expectations.
• Successfully led the SharePoint upgrade from 2016 to 2019, achieving minimal user disruption and ensuring business continuity.
• Conducted routine SharePoint environment health checks, proactively identifying and resolving issues before they affected users, improving overall system reliability and performance.

Vendor Management & Procurement

• Participated in procurement and vendor evaluation processes, identifying appropriate vendors, negotiating contracts, and optimizing cost-efficiency and value for money.
• Contributed to the development of RFPs and technical proposals for the Operations team, ensuring alignment with strategic and operational requirements.

Project Management & Delivery Oversight

• Oversaw and managed offshore development teams, ensuring adherence to project timelines, scope, and quality standards.
• Conducted daily and weekly project meetings to track progress, resolve blockers, and ensure timely delivery of initiatives across teams and workstreams.

Service Delivery & User Satisfaction

• Improved the stability, availability, and adoption of the company intranet, achieving and maintaining Service Level Agreements (SLAs) while delivering high-quality technical support to cross-functional teams.
• Delivered proactive support and optimization initiatives, contributing to increased end-user satisfaction and wider adoption of internal digital platforms.

SharePoint Administration & Migration

• Administered and managed internal and external SharePoint farms, including SharePoint 2010 and 2013, overseeing system upgrades, updates, and custom web part development.
• Developed and executed a comprehensive migration strategy for SharePoint 2013, managing content design, custom forms, workflows, and overall platform configuration to ensure a seamless transition.
• Conducted end-to-end SharePoint management, including security, performance monitoring, customization, and post-migration support.

Project Management & Delivery

• Served in a project management role, leading activities such as RFP creation, meeting coordination, issue resolution, stakeholder communication, escalation handling, plan evaluation, progress tracking, and project launching and closure.
• Demonstrated strong leadership by guiding team development efforts, resulting in timely and successful project delivery and stakeholder satisfaction.

Software Development & Team Collaboration

• Collaborated with business analysts, developers, and software architects to clarify user stories, plan project sprints, and execute full software development life cycles (SDLC), including design, development, testing, and deployment.
• Played a key role in delivering value across software development teams by contributing to scalable and efficient technical solutions.

Web & Mobile Revamp Projects

• Contributed to the revamp and migration of the SFDA external website, transitioning from SharePoint 2010 to Drupal 8, ensuring improved design, performance, and maintainability.
• Participated in the revamp of SFDA’s mobile applications, providing technical input, ensuring cross-platform functionality, and enhancing the overall user experience.

• Create, leverage and manage content types, site columns, page layouts, lookups and templates for re-use in sites.
• Develop workflows in SharePoint to help execute business processes
• Develop, execute, and document procedures and standards adhering to SharePoint and Allstate best practices.
• Established SharePoint intranet for ISE employees.
• Worked on custom masterpages and page layouts.
• Developed custom web parts and CQWP.
• Developer custom applications using ASP.NET and C#.

• Assisted in requirements gathering, research, and fact finding to develop, refresh, or modify web systems.
• Designed, developed and tested enhancements to existing Joomla platform using best practices and design methods.

• Captured detailed specification for programs Assist with all aspects of product lifecycle, from specifications to development.
• worked on technical documentations related to technology articles published on Saudi Computer Society magazine.
• Managed and worked on external portal for Saudi computer society.