Fahad Alsaed
Riyadh
Summary
Diligent Customer Experience Manager, successfully satisfying customers with creative and knowledgeable solutions. Motivating teams of customer service professionals to improve customer ratings, reduce complaints and increase business.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Facility manager
Alzamil Investment
Riyadh, Saudi Arabia
02.2021 - Current
Office manager
Trahum
Riyadh
02.2020 - 02.2021
Deputy branch manager
ABDULAZOZ A ALZAMIL CO
06.2016 - 02.2020
Customer service representative
Bank Saudi Fransi
03.2013 - 06.2016
Education
Bachelor's degree - Tourism And Archaeology
King Saud University
Riyadh, Riyadh Region 06.2007 - 06.2011
Skills
- Microsoft Office
- Time management
- Strategic Planning
- Customer relationship building
- Facility management
- SALES
- Leadership skills
- Marketing
- Salesforce CRM
- Communication excellence
- Tactful feedback delivery
- SaaS products knowledge
Certification
- Service Excellence & Quality of Sales
- Advance Customer Service
- Project management
- Communication Skills & Understanding behavior | Introductory
Languages
English
Intermediate
Timeline
Facility manager
Alzamil Investment
02.2021 - Current
Office manager
Trahum
02.2020 - 02.2021
Deputy branch manager
ABDULAZOZ A ALZAMIL CO
06.2016 - 02.2020
Customer service representative
Bank Saudi Fransi
03.2013 - 06.2016
Bachelor's degree - Tourism And Archaeology
King Saud University
06.2007 - 06.2011
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