FAHAD ALSAFI
Jeddah
Summary
Results-driven IT and Cybersecurity leader with a proven track record in building high-performing teams and managing critical infrastructure projects. Expertise in cybersecurity governance, risk, and compliance (GRC) strategies that align security initiatives with business objectives. Committed to fostering innovation and enhancing technology resilience while delivering measurable outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Business and Technology Senior Manager
Spike E-media
JEDDAH
01.2023 - Current
- Develop and implement a technology roadmap, evaluate technologies, and conduct research on emerging trends.
- Oversee network infrastructure, ensure high availability, and security, and implement network security measures.
- Lead the design, development, and implementation of technology solutions, and identify and implement software and tools to streamline campaign workflows.
- Manage IT infrastructure, ensure the availability and reliability of systems, and implement disaster recovery plans.
- Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
CYBERSECURITY GRC MANAGER
Jeddah Airport Company
JEDDAH
07.2023 - 09.2024
- Reduced security incidents by 88% through the implementation of needed security measures.
- Improved security ratings by 85 points through applying security controls.
- Improved compliance evaluation (NCA-ECC) to 81.47%.
- Led the digital transformation of security infrastructure, contributing to the overall network strategy by aligning security controls with network architecture.
- Developed and implemented an automated incident response plan that digitally transformed incident response capabilities, incorporating network failover mechanisms, and disaster recovery planning to minimize network downtime and ensure business continuity.
- Developed and implemented 33 security policies that strengthened the organization's cybersecurity posture.
- Streamlined the vendor and third-party risk management process, reducing the time to onboard new vendors by 80%.
- Created a security awareness training program that increased employee knowledge and reduced risky behaviors.
HEAD OF INFRASTRUCTURE ICT
Jeddah Airport Company
JEDDAH
02.2022 - 06.2023
- Managed tech projects on time and within budget.
- Enhanced security, zero breaches under my lead.
- Implemented robust cybersecurity measures.
- Oversaw the migration to cloud-based services and solutions.
- Directed disaster recovery planning and execution.
- Oversaw network architecture redesign, improving scalability.
- Maintained an inventory of hardware, software, and licenses across the organization's IT infrastructure.
- Conducted periodic audits of the IT environment to ensure compliance with established policies.
- Installed, tested and checked effectiveness of such security technologies as VPNs, firewalls and anti-malware solutions.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
DATA CENTER SUPERVISOR ICT
Jeddah Airports Company
JEDDAH
01.2021 - 02.2022
- Led to 91% uptime, ensuring non-stop service.
- Enhanced security, achieving zero breaches.
- Boosted customer satisfaction with SLA adherence.
- Expert in disaster recovery, maintaining business continuity.
- Coordinated with vendors on procurement of new hardware as needed.
- Procured IT resources for strategic and operational computing requirements.
- Designed backup strategies that would protect against any unforeseen disasters.
- Facilitated communication between IT teams and other departments regarding changes or upgrades to existing systems.
- Conducted regular audits of physical security measures at the data center facility.
- Monitored environmental conditions such as temperature, humidity levels, power usage and air flow within the data center.
SHARED SERVICES MANAGER
SACA (Saudi Academy of Civil Aviation)
JEDDAH
01.2020 - 01.2021
- Slashed costs by 25% via strategic outsourcing.
- Pioneered digital transformation, cutting errors.
- Led a team of over 40 in finance, HR operations, and IT.
- Implemented ERP, improved process efficiency.
- Enhanced customer service, SLA compliance.
- Implemented quality control measures to uphold company standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Monitored performance metrics related to customer service levels, turnaround time, quality standards.
- Assisted senior management in developing long-term plans for scaling up the scope of shared services initiatives within the organization.
HEAD OF INFORMATION TECHNOLOGY
SACA (Saudi Academy of Civil Aviation)
JEDDAH
07.2016 - 01.2020
- Prepared detailed documentation related to IT operations including procedures, diagrams.
- Led IT strategy, aligning technology with business goals.
- Managed user profiles, security access, and shared file structures.
- Provided technical support for users on a variety of hardware, software, and network issues.
- Collaborated with other departments to identify areas where technology can improve operational efficiency.
- Developed and implemented new processes to ensure efficient IT operations.
- Ensured that all helpdesk tickets are resolved within the specified SLA timeframes.
- Monitored system performance metrics to ensure optimal operations.
SENIOR DEVELOPER
SACA (Saudi Academy of Civil Aviation)
JEDDAH
04.2014 - 07.2016
- Maintained critical applications, ensuring robust performance and reliability.
- Performed troubleshooting of post-release software faults to support live service and installed software patch design.
- Developed software for embedded systems, coding solutions for both new installations and in-situ hardware.
- Programmed applications and tools using object-oriented languages with goals of code abstraction, stability and reuse.
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
- Wrote user manuals and other documentation for roll-out in customer training sessions.
- Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.
- Designed, developed and implemented firmware to support embedded system product concepts.
HELP DESK SUPPORT LEADER
SAUDI AIRLINES
01.2013 - 04.2014
- Pioneered remote support, upped team efficiency
- Managed team of 10+ tech support agents
DATA SUPPORT REPRESENTATIVE
Mobily Company
05.2005 - 09.2009
- Expert in CRM & data tools
- Enhanced customer data insights
- Excelled in client data support
Education
BACHELOR -
University of Anglia Ruskin
Cambridge, UK01.2012
DIPLOMA -
Teacher Collage
Jeddah, Saudi Arabia01.2005
DIPLOMA -
Computer Studies & Training institute
Jeddah, Saudi Arabia01.2003
Skills
- Leadership
- Reporting management
- Strategic planning
- Cross-functional collaboration
- Digital transformation
- Project Management
- Cloud migration strategies
- High availability design
- Identity and Access management
Certification
- Certified Information Systems Auditor (CISA).
- Microsoft Certified Security Operations Analyst Associate.
- Certified in the Governance of Enterprise IT (CGEIT).
- Control Objectives for Information and Related Technology (COBIT).
Languages
- Arabic
- English
References
References available upon request.
Timeline
CYBERSECURITY GRC MANAGER
Jeddah Airport Company
07.2023 - 09.2024
Business and Technology Senior Manager
Spike E-media
01.2023 - Current
HEAD OF INFRASTRUCTURE ICT
Jeddah Airport Company
02.2022 - 06.2023
DATA CENTER SUPERVISOR ICT
Jeddah Airports Company
01.2021 - 02.2022
SHARED SERVICES MANAGER
SACA (Saudi Academy of Civil Aviation)
01.2020 - 01.2021
HEAD OF INFORMATION TECHNOLOGY
SACA (Saudi Academy of Civil Aviation)
07.2016 - 01.2020
SENIOR DEVELOPER
SACA (Saudi Academy of Civil Aviation)
04.2014 - 07.2016
HELP DESK SUPPORT LEADER
SAUDI AIRLINES
01.2013 - 04.2014
DATA SUPPORT REPRESENTATIVE
Mobily Company
05.2005 - 09.2009
BACHELOR -
University of Anglia Ruskin
DIPLOMA -
Teacher Collage
DIPLOMA -
Computer Studies & Training institute
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