Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
Generic

FAHAD ALSULAMI

Jubail Industrial City,Saudi Arabia

Summary

Dedicated in Tourism and Hospitality business with knowledge of service delivery and manage abilities, Committed to maintaining professional relationships to increase productivity and drive business results.

Overview

6
6
years of professional experience

Work history

Front Office Executive

Durat Jalmouda Co. (Crowne Plaza Hotel)
Jubail
12.2024 - Current
  • Pre-opening preparations and soft opening operations on a 5-star business hotel in industrial city of Jubail.
  • Interviewing and appointing candidates to the front office team.
  • Place an action plan with orientation and conduct training sessions on all stages of operation and the Opera system.
  • Maintaining an efficient and active workflow during the soft opening.


Front Office Acting Manager

Braira Hotels and resorts
Jubail
04.2023 - 05.2024
  • Pre-opening preparations and soft opening operations in the third branch in Eastern Province.
  • Facilitated strategic decision-making by preparing and submitting daily operation details KPI reports, using Opera Cloud System .
  • Supported smooth and efficient running of front-of-house operations, supervising 11 front office staff.

Front Office Supervisor

Holiday Inn & Suites
Khobar
12.2022 - 03.2023
  • Pre-opening operation and preparing.
  • Taking charge on front desk team to meet the business vision.

Front Desk Receptionist

Raffles Makkah Palace
Mecca
11.2021 - 12.2022
  • Contribute directly to raising membership annual target, guest satisfaction rates by 89%, and maintaining the quality of services during high operating periods.
  • Winning the Best Division Award for the first quarter in 2022.
  • Winning the Award Hotel of the Year 2022.

OJT Training

Fairmont Hotel Clock Royal Tower
Mecca
10.2019 - 05.2020
  • Training on all hotel sections with practice exercise and observed the workflow process.
  • Obtaining a certificate of thanks and appreciation for excellence in the work environment.

Sales Consultant

United Electronics Co.
Mecca
03.2019 - 09.2019
  • Maintained excellent knowledge of complex technology devices and products to assist customers in making selections to meet business and personal needs.
  • Achieving monthly sales goals, exceeding the percentages of the rest of the branches, and obtaining the award for the best branch.

Education

Bachelor of Science - Tourism and Hospitality Management

Umm Al-Qura University
Mecca
05.2020

High School Diploma -

King Abdullah Bin Abdulaziz High School
Mecca
06.2016

Skills

  • Product and service knowledge
  • Prospect qualification
  • Time management
  • Soft skills
  • Issue handling
  • Interpersonal communication skills
  • Performance improvement
  • Work output analysis
  • Team Working
  • Planning and Organizing tasks

Accomplishments

  • Certificate of achievement in Executive Development for Tourism and Hospitality at Dale Carnegie training in Malaysia on July 24.
  • Certificate of Completion in the Hospitality Experience Program at Les Roches hospitality school in Switzerland on Sep 22.

Timeline

Front Office Executive

Durat Jalmouda Co. (Crowne Plaza Hotel)
12.2024 - Current

Front Office Acting Manager

Braira Hotels and resorts
04.2023 - 05.2024

Front Office Supervisor

Holiday Inn & Suites
12.2022 - 03.2023

Front Desk Receptionist

Raffles Makkah Palace
11.2021 - 12.2022

OJT Training

Fairmont Hotel Clock Royal Tower
10.2019 - 05.2020

Sales Consultant

United Electronics Co.
03.2019 - 09.2019

Bachelor of Science - Tourism and Hospitality Management

Umm Al-Qura University

High School Diploma -

King Abdullah Bin Abdulaziz High School

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FAHAD ALSULAMI