FAHAD ALSULAMI
Jubail Industrial City,Saudi Arabia
Summary
Dedicated in Tourism and Hospitality business with knowledge of service delivery and manage abilities, Committed to maintaining professional relationships to increase productivity and drive business results.
Overview
6
6
years of professional experience
Work history
Front Office Executive
Durat Jalmouda Co. (Crowne Plaza Hotel)
Jubail
2024.12 - Current
- Pre-opening preparations and soft opening operations on a 5-star business hotel in industrial city of Jubail.
- Interviewing and appointing candidates to the front office team.
- Place an action plan with orientation and conduct training sessions on all stages of operation and the Opera system.
- Maintaining an efficient and active workflow during the soft opening.
Front Office Acting Manager
Braira Hotels and resorts
Jubail
2023.04 - 2024.05
- Pre-opening preparations and soft opening operations in the third branch in Eastern Province.
- Facilitated strategic decision-making by preparing and submitting daily operation details KPI reports, using Opera Cloud System .
- Supported smooth and efficient running of front-of-house operations, supervising 11 front office staff.
Front Office Supervisor
Holiday Inn & Suites
Khobar
2022.12 - 2023.03
- Pre-opening operation and preparing.
- Taking charge on front desk team to meet the business vision.
Front Desk Receptionist
Raffles Makkah Palace
Mecca
2021.11 - 2022.12
- Contribute directly to raising membership annual target, guest satisfaction rates by 89%, and maintaining the quality of services during high operating periods.
- Winning the Best Division Award for the first quarter in 2022.
- Winning the Award Hotel of the Year 2022.
OJT Training
Fairmont Hotel Clock Royal Tower
Mecca
2019.10 - 2020.05
- Training on all hotel sections with practice exercise and observed the workflow process.
- Obtaining a certificate of thanks and appreciation for excellence in the work environment.
Sales Consultant
United Electronics Co.
Mecca
2019.03 - 2019.09
- Maintained excellent knowledge of complex technology devices and products to assist customers in making selections to meet business and personal needs.
- Achieving monthly sales goals, exceeding the percentages of the rest of the branches, and obtaining the award for the best branch.
Education
Bachelor of Science - Tourism and Hospitality Management
Umm Al-Qura University
Mecca05.2020
High School Diploma -
King Abdullah Bin Abdulaziz High School
Mecca06.2016
Skills
- Product and service knowledge
- Prospect qualification
- Time management
- Soft skills
- Issue handling
- Interpersonal communication skills
- Performance improvement
- Work output analysis
- Team Working
- Planning and Organizing tasks
Accomplishments
- Certificate of achievement in Executive Development for Tourism and Hospitality at Dale Carnegie training in Malaysia on July 24.
- Certificate of Completion in the Hospitality Experience Program at Les Roches hospitality school in Switzerland on Sep 22.
Timeline
Front Office Executive
Durat Jalmouda Co. (Crowne Plaza Hotel)
2024.12 - Current
Front Office Acting Manager
Braira Hotels and resorts
2023.04 - 2024.05
Front Office Supervisor
Holiday Inn & Suites
2022.12 - 2023.03
Front Desk Receptionist
Raffles Makkah Palace
2021.11 - 2022.12
OJT Training
Fairmont Hotel Clock Royal Tower
2019.10 - 2020.05
Sales Consultant
United Electronics Co.
2019.03 - 2019.09
Bachelor of Science - Tourism and Hospitality Management
Umm Al-Qura University
High School Diploma -
King Abdullah Bin Abdulaziz High School