Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Certification
Timeline
AdministrativeAssistant

FAHAD SAEED

JUBAIL

Summary

Management collaboration Committed and motivated Administrative Assistant with exceptional customer service and decision-making skills. Strong work ethic, professional demeanour and great initiative. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Administrative coordinator

Royal Commission in Jubail
Jubail, Eastern Province
08.2022 - Current
  • Maintained detailed administration and office procedures to improve accuracy and efficiency.
  • Strengthened traceability and developed organisation systems for records, reports and agendas.
  • Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
  • Responded to telephone enquiries from clients, vendors and members of public.
  • Assisted with payroll operations, tracking time cards and verifying hours for office employees.
  • Partnered collaboratively with other departments to determine optimum schedules for special projects.

Administrative assistant

Ploy_tech
Jubail, Eastern Province
10.2017 - Current
  • Kept and maintained accurate filing system for preservation of office information.
  • Assisted managers in compiling and organising materials for meetings.
  • Received, sorted and distributed incoming mail.
  • Created and maintained logical and orderly digital filing system for impeccable record keeping.
  • Provided printing, photocopying scanning support to colleagues.
  • Ordered stock and supplies from trusted and cost-effective suppliers to meet office needs.
  • Took initiative to self-assign administrative tasks in line with company policy to maximise impact.
  • Planned and scheduled meetings, creating agendas and minutes as needed.
  • Helped staff to maximise efficiency by providing clerical and secretarial support.
  • Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.

Customer service and sales office administrator

Arab national Bank
Jeddah, Mecca Region
11.2014 - 11.2015
  • Maintained updated CRM system to track customer information and sales leads.
  • Conducted thorough research into potential markets and business opportunities for wider audience reach.
  • Processed contracts, sales orders and other documentation with high degree of accuracy.
  • Built strong customer relationships and professionally resolved complaints to boost brand loyalty.
  • Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
  • Accurately executed secretarial tasks, maintaining smooth administrative operations.

Customer service representative

Falcom Financial Services
Jeddah, Mecca Region
10.2012 - 11.2014
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Upsold new products and accessories to customers, capturing significant increases in add-on sales.
  • Employed active listening and product expertise to successfully resolve inbound queries.
  • Boosted monthly sales revenue by skilfully promoting diverse product and service options.

Education

Bachelor of Business Administration - Business Management

Imam Muhammad Bin Saud Islamic University
Riyadh, Riyadh Region
02.2017 - 01.2022

Skills

  • Selling adverts
  • Database management
  • Sales analysis
  • Order processing
  • Acquiring new customers
  • Account servicing skills
  • Team training
  • Customer relationships
  • Coordinating documents
  • Client meetings

Languages

Arabic
Native
English
Upper intermediate

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Supervised team of [Number] staff members.

Certification

  • Collaborated with team of [Number] in the development of [Project name].

Timeline

Administrative coordinator

Royal Commission in Jubail
08.2022 - Current

Administrative assistant

Ploy_tech
10.2017 - Current

Bachelor of Business Administration - Business Management

Imam Muhammad Bin Saud Islamic University
02.2017 - 01.2022

Customer service and sales office administrator

Arab national Bank
11.2014 - 11.2015

Customer service representative

Falcom Financial Services
10.2012 - 11.2014

Similar Profiles

Create profile
FAHAD SAEED