Fahad Salem Al Fahmi
Marketing Communication Specialist
Riyadh
Summary
Dynamic Marketing Communication graduate with a strong foundation in strategic communication, customer relationship management, and digital marketing campaigns. Demonstrates the ability to enhance customer satisfaction, build strong client relationships, and support positive brand reputation through effective communication practices. Experienced in analyzing market trends, coordinating public engagement initiatives, and supporting content and social media activities. Eager to leverage academic knowledge and practical experience to contribute to impactful outcomes in marketing, customer experience, or public relations roles.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Cashier / Customer Service Representative
Supermarket
01.2025 - 04.2025
- Managed 300-400 daily customer transactions, consistently delivering exceptional service and fostering positive customer experiences.
- Implemented effective communication strategies to resolve customer inquiries, enhance satisfaction, and build strong brand loyalty, contributing to a 15% increase in repeat customers.
- Analyzed customer purchasing patterns and preferences to provide valuable insights for targeted promotional activities and marketing campaigns.
Cooperative Trainee - Cultural & Heritage Events Organizer
Jeddah Chamber of Commerce - Historic Jeddah
05.2024 - 08.2024
- Contributed to the planning and execution of cultural and heritage events, developing project management and public relations skills within a marketing context.
- Managed and optimized social media campaigns to promote events, creating engaging content that effectively reached target audiences and increased public awareness.
- Collaborated with diverse stakeholders to ensure seamless coordination and successful organization of events, enhancing cross-functional communication abilities.
- Prepared comprehensive performance evaluation reports and analyzed feedback to inform future event planning and continuous improvement of public engagement strategies.
Receptionist / Guest Relations Coordinator
Hotel Management Department
03.2021 - 05.2023
- Managed front desk communications and coordinated guest relations for over 50 daily visitors, developing strong interpersonal and customer service skills essential for client management.
- Created and distributed informational content for guests, enhancing written communication abilities and developing effective brand messaging strategies.
- Assisted in planning and executing promotional events to increase hotel service visibility, including social media campaigns that successfully reached over 5,000 potential customers.
Education
Bachelor's Degree - Marketing Communication – Media
King Abdulaziz University
01-2025
Skills
Personal Skills
Timeline
Cashier / Customer Service Representative
Supermarket
01.2025 - 04.2025
Cooperative Trainee - Cultural & Heritage Events Organizer
Jeddah Chamber of Commerce - Historic Jeddah
05.2024 - 08.2024
Receptionist / Guest Relations Coordinator
Hotel Management Department
03.2021 - 05.2023
Bachelor's Degree - Marketing Communication – Media
King Abdulaziz University