Fahad Salem Al Fahmi
Marketing Communication Specialist
Riyadh
Summary
Dynamic Marketing Communication graduate with a strong foundation in strategic communication, customer relationship management, and digital marketing campaigns. Demonstrates the ability to enhance customer satisfaction, build strong client relationships, and support positive brand reputation through effective communication practices. Experienced in analyzing market trends, coordinating public engagement initiatives, and supporting content and social media activities. Eager to leverage academic knowledge and practical experience to contribute to impactful outcomes in marketing, customer experience, or public relations roles.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Cashier / Customer Service Representative
Supermarket
2025.01 - 2025.04
- Managed 300-400 daily customer transactions, consistently delivering exceptional service and fostering positive customer experiences.
- Implemented effective communication strategies to resolve customer inquiries, enhance satisfaction, and build strong brand loyalty, contributing to a 15% increase in repeat customers.
- Analyzed customer purchasing patterns and preferences to provide valuable insights for targeted promotional activities and marketing campaigns.
Cooperative Trainee - Cultural & Heritage Events Organizer
Jeddah Chamber of Commerce - Historic Jeddah
2024.05 - 2024.08
- Contributed to the planning and execution of cultural and heritage events, developing project management and public relations skills within a marketing context.
- Managed and optimized social media campaigns to promote events, creating engaging content that effectively reached target audiences and increased public awareness.
- Collaborated with diverse stakeholders to ensure seamless coordination and successful organization of events, enhancing cross-functional communication abilities.
- Prepared comprehensive performance evaluation reports and analyzed feedback to inform future event planning and continuous improvement of public engagement strategies.
Receptionist / Guest Relations Coordinator
Hotel Management Department
2021.03 - 2023.05
- Managed front desk communications and coordinated guest relations for over 50 daily visitors, developing strong interpersonal and customer service skills essential for client management.
- Created and distributed informational content for guests, enhancing written communication abilities and developing effective brand messaging strategies.
- Assisted in planning and executing promotional events to increase hotel service visibility, including social media campaigns that successfully reached over 5,000 potential customers.
Education
Bachelor's Degree - Marketing Communication – Media
King Abdulaziz University
2025-01
Skills
Personal Skills
Effective Communication
Adaptability
Time Management
Problem Solving
Team Collaboration
Professional Skills
Marketing Communication
Customer Relationship Support
Campaign Coordination
Brand Communication
Technical Skills
Social Media Platforms (Instagram, X, YouTube)
Microsoft Office (Word, Excel, PowerPoint)
Google Workspace
Email Management Tools
Data Entry & Reporting
Timeline
Cashier / Customer Service Representative
Supermarket
2025.01 - 2025.04
Cooperative Trainee - Cultural & Heritage Events Organizer
Jeddah Chamber of Commerce - Historic Jeddah
2024.05 - 2024.08
Receptionist / Guest Relations Coordinator
Hotel Management Department
2021.03 - 2023.05
Bachelor's Degree - Marketing Communication – Media
King Abdulaziz University