Fahad Suleman

In addition to the previous role and responsibilities I also focus on the following areas:

• Quality Assurance Leadership: Spearheaded the development and implementation of quality processes across product delivery team, ensuring alignment of KPIs with overall OKRs to drive measurable success.
  
• Customer-Centric Product Development: Advocacy for consumer-oriented systems and applications by visualizing real-world customer usage patterns is a key part of my role.
  
• Agile Process Enhancement: By fostering an Agile culture that prioritizes continuous improvement in quality standards and driving initiatives that encourage delivery teams to meet and exceed expected performance benchmarks.
  
• End-to-End Delivery Oversight: Oversee the full product lifecycle, from requirements gathering to final product release, ensuring that quality is embedded at every stage and that products are delivered on time and within scope.
  
• Cross-Functional Collaboration: I work closely with product, development, and operations teams to ensure smooth and timely releases. Ensuring effective communication and coordination between teams via regular touch bases mitigates risks and optimizes delivery schedules.
  
• Strategic Vision for Quality: My core task is to define and execute long-term strategies that enhance testing frameworks, tools, and automation, enabling the delivery of reliable, high-quality products.
  
• Metrics-Driven Decision Making: The cherry on the cake is utilizing data-driven insights to track progress, identify areas for improvement, and ensure that all quality processes contribute to the organization's objectives. In addition to the previous role and responsibilities I also focus on the following areas:

• Skills: Team Management · Test Automation · Test Management · Product Management · Process Improvement · Quality Process Development · Cybersecurity

My current role includes the following responsibilities:

• Defining the organization's Test Strategy and Guidelines, aligning testing activities with long-term business goals.
• Bridging the gap between business requirements and technical teams by conducting thorough requirement analysis.
• Delivering end-to-end testing solutions for products like FMS, CarSharing, ThingsTalk, and ThingsTel, ensuring robust functionality.
• Leading testing efforts across iOS, Android, and Huawei mobile apps, ensuring high availability, performance, and responsiveness.
• Developing automation solutions based on feasibility, cost-effectiveness, and ROI, optimizing critical flows and scenarios.
• Managing high-frequency release cycles, ensuring timely delivery and compliance with industry standards.
• Mentoring and leading a geographically distributed team of testers across three locations, fostering collaboration and continuous improvement.
• Providing L3 support as the final escalation point, resolving complex issues and liaising with developers for quick resolutions.
• Conducting security testing of infrastructure and products, ensuring cybersecurity compliance and safeguarding against vulnerabilities.
• Managing test cases and artifacts using X-Ray integrated with JIRA, maintaining structured and traceable testing processes.
• Overseeing corporate Apple and Google accounts, guiding the app certification process for new and existing mobile applications.
  
  Technologies: Selenium WebDriver, TestNG, Java, X-Ray, Appium, iOS, Android, Cypress, Postman, Fiddler, Burp Suite, Katalon, JMeter, NMap, OWASP Zap

Worked on a product for a globally leading AP Automation fintech provider

• Managed a team of 6 resources within an onshore/offshore agile model to deliver releases in a timely manner
• Providing guidance and mentoring the QA Team to streamline test automation and execution
• Managing deliverables and day-to-day and long term assignments
• This resulted in improved efficiency for the team throughout the development process
• Conducting onshore client meetings on a daily basis to foster a culture of communication
• Translating requirements and troubleshooting issues faced by the offshore team which reduced negative feedback by 20%
• Functioned as the point of contact for offshore team and client

As an SQA Engineer, I was responsible for testing the flagship CloudCall Click and Contact Center plugins including but not limited to the following CRMs:

Salesforce

Microsoft Dynamics

Sage CRM

Act! Desktop

Act! Web

RDB ProNET

MS Outlook

Desk.com (Acquired by Salesforce)

• Activities included automation using Selenium WebDriver to generate scripts for automation via Visual Studio Test Manager
• My role also covered functional testing and ensuring the code integrates smoothly with the CRM as well as API level testing across the US and UK platforms using Fiddler, WireShark and WCF Lite

At Primatics, a market leader providing enterprise-grade fintech solutions, primary responsibilities included the following:

• Head of Release Regression
• Release Management Tier3 Support
• Team City Automation and Automation Testing using Linux scripts
• Primary QA for VBA-Excel based 'Data Validation Tool'
• EVOLV Multi-Node Performance | Upgrader | Consolidation Testing
• ALFRESCO System Administration
• Linux CLi Environment Setup and Maintenance
• Risk Analysis for Regular & Maintenance Releases
• At Primatics, a market leader providing enterprise-grade fintech solutions

I was responsible for multiple projects which were primarily web-based and I have experience in working with call-center routing technologies. I worked on a number of products here which notably include:

• SATMAP / SATMAP Portal (now known as Afiniti.com)
• SATMAP Agent Information and Aggregation
• TRG Dialer Application
• TRG Agent Application
• Visual Basic Production Scripts for Call Centers