Fahad Waleed
Customer Service specialist
Riyadh
Summary
Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Front Office Department
Sheraton 5 Star Business Hotel
01.2025 - Current
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
Customer Service Specialist
Samsung Saudi Arabia
06.2024 - 12.2024
- Handling Complain cases and solving issue explaining policies to customer
- Promptly responded to inquiries and requests from prospective customers.
Customer Service Specialist
Etisal international
04.2023 - 10.2023
- 'Managed approximately 80 incoming calls, emails and faxes per day from customers
- Dedicated and experienced customer service specialist with a proven track record of providing exceptional support and building strong relationships with clients
Education
High School Diploma -
Althager
Riyadh, Saudi Arabia 04.2001 -
Skills
- Strong communication
- Problem-solving
- Hard Worker
- Fast Learning
- Team Work
- Excel
Goals
- To be the best version of myself and improve myself every day no matter what I went through and always keep the grind.
Timeline
Front Office Department
Sheraton 5 Star Business Hotel
01.2025 - Current
Customer Service Specialist
Samsung Saudi Arabia
06.2024 - 12.2024
Customer Service Specialist
Etisal international
04.2023 - 10.2023
High School Diploma -
Althager
04.2001 -
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