Fahad A Ahmed
Jeddah,Saudi Arabia
Summary
Astute IT professional with strong background in network infrastructure and system administration. Maintains strong knowledge of emerging technologies and industry innovations. Accomplished IT Specialist accomplished in managing large- and small-scale technical projects. Plans software and hardware updates and configurations to support business operations. Delivers targeted technical solutions to meet corporate and users objectives.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
Work History
Network Support Specialist
Al-Yamamah Steel Industries Company
Jeddah
05.2021 - Current
- Ran detailed diagnostics to establish areas of improvement, maintaining records of faults and bug fixes.
- Installed, tested and optimised computer networks and server systems for improved productivity and user experience.
- Worked collaboratively with team members on strategy and discovery sessions to understand customer requirements, developing targeted technical solutions with unique business value.
- Created control features to verify system met set quality standards.
- Oversaw development of customised software and hardware requirements.
- Collaborated with clients, vendors and IT support staff during system creation, set up and maintenance.
- Engaged with upper management regularly with reports on project status.
- Offered ongoing technical support, maintenance and troubleshooting to network users to maintain 100% customer satisfaction.
- Implemented upgrades to hardware and software in existing installations, increasing productivity.
- Analysed, monitored and optimised current system performance to increase process efficiency.
- Troubleshot and resolved all arising technical issues related to systems.
IT Support Engineer
Mohammed Yousef Naghi Brothers and Group Company
05.2019 - 05.2021
- Secured network systems by establishing and enforcing access control policies.
- Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
- Monitored and performed hardware and software upgrades to network servers, including operating systems and applications.
- Assisted various departments in maintaining network security and configured remote routers and firewalls.
- Guided and assisted users with technical issues, improving network performance and usability.
- Tracked network and telephony devices for performance and load threshold metering.
Education
B.S - Information and Computer Science; Network and Security
Park University
Missouri 01.2013 - 08.2017
California State University
California, United States 10.2011 - 11.2013
Diploma of Education - Computer Technology; Networking
Collage Of Telecommunication And Electronic
Jeddah 07.2008 - 07.2011
Skills
- WAN networking
- LAN networking
- Active Directory
- End-user training
- Authentication processes
- Network support
- VPN management
- Systems support
- Failure resolution
- Office 365
- Network installation
- Product evaluations
- Wireless network set up
- Microsoft Exchange
- Mobile device management
Languages
Arabic
Native
English
Fluent
Timeline
Network Support Specialist
Al-Yamamah Steel Industries Company
05.2021 - Current
IT Support Engineer
Mohammed Yousef Naghi Brothers and Group Company
05.2019 - 05.2021
B.S - Information and Computer Science; Network and Security
Park University
01.2013 - 08.2017
California State University
10.2011 - 11.2013
Diploma of Education - Computer Technology; Networking
Collage Of Telecommunication And Electronic
07.2008 - 07.2011
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