Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Fahed Hassan Kassem

Automotive Mechanical Engineer
Riyadh,01

Summary

Accomplished and driven service manager with experience of coordination service and operational activities in both field service and workshop. Having a proven track record in creating new methods and strategies for covering huge number of machines with few manpower. Having a good history in cultivating good relationships with both internal and external customers at a variety levels. Boasting an impressive track record of working closely with other departments such as sales, product support and remote branches to provide the finest service to customers and assist the smooth operational running of a company. Demonstrate a very good relation with customers and handled a strategical used and rental deals, Have a wide legacy in preparation used machines delivered to different overseas dealers.

Overview

14
14
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
4
4
Languages

Work History

Service & Technical Manager -CMD Rental & UE

Zahid Tractor Cat Dealer
Al Riyadh , Al Riyadh
02.2010 - Current
  • Providing efficient and prompt field response to rental fleet service needs
  • Managing refurbishment center for preparation CAT certified used machines CCU .
  • Conducting tread in technical evaluation and repair estimations
  • Monitoring repair cost and build strategies to reduce costs .
  • Monitor and auditing safety of subordinates and ensuring their compliance with established safety policies

Service Engineer

Zahid Tractor CAT dealer
Al Riyadh , Al Riyadh
06.2008 - 02.2010
  • Worked as troubleshooter on earth moving machines, carried out repairs
  • Evaluated parts for reusability, using SIS system .Ordered parts by using AS400&SIS systems, wrote service reports on each job,
  • Carried out overhauls on hydraulic components and transmissions.

Education

AC Systems

Amiliya Superior Technical School
Lebanon
09.1996 - 07.1999

Automotive Engineering

Belarusian National Technical University
Belarus
09.2000 - 06.2006

Skills

    Experienced in the management of a field based team

Having an analytical approach to problem solving

Can create an environment where colleagues and staff can develop and excel

Excellent customer facing skills

Self starter , who can multi - task in a demanding environment

Software

MS excel

MS Power point

MS Word

Certification

MSc mechanical engineering

Timeline

Service & Technical Manager -CMD Rental & UE

Zahid Tractor Cat Dealer
02.2010 - Current

Service Engineer

Zahid Tractor CAT dealer
06.2008 - 02.2010

MSc mechanical engineering

06-2006

Automotive Engineering

Belarusian National Technical University
09.2000 - 06.2006

B.T diploma

07-1999

AC Systems

Amiliya Superior Technical School
09.1996 - 07.1999
Fahed Hassan KassemAutomotive Mechanical Engineer