FAHMI ALI ABOUELATTA
JEDDAH ,EGYPT
Summary
Experienced professional with a strong background in customer services operations, logistics. Demonstrates exceptional skills in networking, negotiating, problem-solving, and initiative. Adept at task management, organization, and maintaining accuracy in all undertakings. Proficient in customer service metrics, email correspondence expertise, CRM software mastery, and listening to customers' needs. Utilizes analytical skills for data analysis and decision-making to enhance customer engagement and product expertise. Career goal: To leverage extensive experience and skills to drive operational excellence and customer satisfaction within a dynamic organization.
Communicative Customer Service Executive experienced in solving problems and building great client rapport. Achieves high-volume call targets with dynamic and diligent approach. Enthusiastic team player and customer advocate.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Customer service executive
Saudi Electric Supply Company ( SESCO )
JEDDAH , Saudi Arabia
11.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints swiftly.
- Recorded customer interactions, providing valuable data for management review.
- Resolved complaints with proactive problem-solving and analysis.
- Responded to customer queries and provided excellent customer service.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Offered detailed product and service advice based on customer needs.
- Followed up customer queries to check provided solutions met expectations.
- Coordinated dispatching for field team completing installation, maintenance and repair work.
- Oversaw daily operations for smoother workflow.
- Negotiated contracts with suppliers to secure cost-effective deals.
- Managed inventory for smoother production flow.
- Coordinated logistics, resulting in on-time deliveries.
- Oversaw daily operations, ensuring smooth running of the business.
- Answered calls promptly resolving or escalating issues to maintain client satisfaction.
- Supported team members by sharing tools, templates, trackers and databases for effective team collaboration and knowledge sharing, offering additional training as required.
Customer service executive
Alaa Eldin company for textile
Cairo, Egypt
08.2022 - 07.2023
- Company Overview: It is a company specializing in the spinning, weaving and dyeing industry, and there are two factories for that
- It is a company specializing in the spinning, weaving and dyeing industry, and there are two factories for that
- My task role is to Customer satisfaction, customer service, follow-up of materials from the supplier and preparing them for delivery to the customer’s warehouse , solve problems and follow up on workers and cars
- Utilized CRM software proficiently, streamlining the complaint handling process.
- Developed strong product knowledge, customers appreciated the extra information.
- Improved customer satisfaction by addressing and resolving complaints swiftly.
Customer service officer
lekela Egypt wind farm
Hurghada, Egypt
05.2021 - 06.2022
- Identified performance gaps through regular assessment of operations procedures.
- Assisted colleagues during peak hours, ensuring overall productivity of the team.
- Improved customer satisfaction by providing prompt and efficient service.
- Resolved conflicts between team members promptly, fostered a harmonious work environment.
- Prioritized tasks effectively under pressure, met critical deadlines.
- Liaised with clients, ensured high client satisfaction rates.
- Coordinated tracer activities; Conducted client assessments; Screened and trained new employees
- Oversaw daily operations for smoother workflow.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Provided top-notch support for increased customer satisfaction.
- Handled multi-line phone system to facilitate timely response to inquiries.
police officer
Ministry Of Interior
cairo, Egypt
01.2017 - 01.2021
- Prove they have followed the proper legal procedures to ensure a violation of the law has occurred
- Maintain law and order, however they only deal with local interests unlike the Marines who maintain a global presence across the world
- Ensuring that the orders of imprisonment in connection with all prisoners are issued by a competent authority in accordance with the law
- Regular police work, criminal and legal investigations, evidence collection, public security in the dakahlia security directorate and a group of qualifying teams to prepare officers and guard VIPs
- Holds a bachelor of laws and a bachelor of police sciences
- Coordinated with social services agencies to assist vulnerable individuals.
Education
Bachelor of Laws and bachelor of police sciences - LAW
Egyptian poice academy
EGYPT 11.2013 - 07.2017
Skills
- Networking
- Negotiating
- Problem-solving
- Initiative
- Teamwork
- Conceptual skills
- Analytical skills
- Task management
- Detail oriented
- Organization
- Accuracy
- Analysis
- Decision-Making
- Security Services
- Security Operations
- Logistics
- Facilities Protection
- Customer service metrics
- Email correspondence expertise
- Personalising services
- CRM software mastery
- Listening to customers' needs
- Product expertise
- Data analysis
- Customer engagement
- Microsoft Excel database management
Personal Information
Date of birth: 11/20/94
Custom
- A squad guarding VIP 2020
- Sales Manager 2023
Languages
Arabic
Proficient (C2)
English
Upper intermediate
German
Elementary
Affiliations
- I love reading about history and culture of different civilizations. I enjoy swimming, fishing, playing football and horse riding.
Certification
- A squad guarding VIP 2020.
- Excel 2023
Timeline
Customer service executive
Saudi Electric Supply Company ( SESCO )
11.2023 - Current
Customer service executive
Alaa Eldin company for textile
08.2022 - 07.2023
Customer service officer
lekela Egypt wind farm
05.2021 - 06.2022
police officer
Ministry Of Interior
01.2017 - 01.2021
Bachelor of Laws and bachelor of police sciences - LAW
Egyptian poice academy
11.2013 - 07.2017
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