Fairouz Shehade
Damascus,SYR
Summary
A dedicated professional with a strong focus on customer empathy and negotiation mastery, excelling in building client rapport and engagement. Demonstrates exceptional multi-tasking abilities and a proven track record in enhancing customer relations. Committed to leveraging skills to foster positive client interactions and drive business success.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work history
Sales and customer service representative
STC for import and export
Damascus, SYR
01.2021 - 12.2023
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Improved efficiency and productivity by acquiring new skills.
- Completed customer orders with speed and accuracy.
Sales coordinator
United for Business
Damascus, SYR
01.2016 - 12.2020
- Coordinated with marketing team, ensuring successful product launches.
- Maintained comprehensive database of customer contact details, easing communication processes.
- Enhanced customer satisfaction by managing sales enquiries effectively.
- Developed strong client relationships through frequent follow-ups for improved business prospects.
- Tracked competitors' activities, providing valuable insights into market trends.
- Served as first point of contact for customer queries, expertly handling inbound calls.
Education
Bachelor of Arts - Department of Library and Information
Damascus University
Damascus / SYR 01.2007 - 01.2013
Faculty of Law
Damascus University
Damascus / SYR 01.2013 - 01.2014
Skills
- Friendly and Engaging
- Negotiation skills
- Client rapport-building
- Team oriented
- Multi-Tasking
- Customer relations
Languages
Arabic
Native
English
Intermediate
Affiliations
Traveling, Shopping, Swimming and Joining social group and attending cultural event
Timeline
Sales and customer service representative
STC for import and export
01.2021 - 12.2023
Sales coordinator
United for Business
01.2016 - 12.2020
Faculty of Law
Damascus University
01.2013 - 01.2014
Bachelor of Arts - Department of Library and Information
Damascus University
01.2007 - 01.2013
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