Faisal Abunayyan

Key Achievements:

• Established foundational AI product documentation and standardized onboarding processes, improving clarity, partner enablement, and operational efficiency across the ecosystem.
• Led 140+ product demos and actively engaged with 70+ delayed partners to accelerate contract progression and strengthen partner activation across the AI portfolio.
• Enhanced the AI marketplace and product presence by updating partner product pages (140+), identifying platform improvements, and providing ongoing cross-functional support to ensure ecosystem performance and quality

Key Responsibilities:

• Establish and build the AI & Data Business Development function from scratch
• Identify new market opportunities and strategic partnership

Key Achievements:

• Led the commercial development of 7+ products, identifying new market opportunities, strengthening client engagement, and contributing to revenue growth strategies
• Led the development and launch of two telecom products, moving them from business case to operational go-live and supporting their successful market entry.

Key Responsibilities:

• Lead the creation and implementation of innovative telecom products tailored to customer needs.
• Oversee technical improvements to existing products to ensure optimal performance and user satisfaction.
• Coordinate with cross-functional teams to align product goals and timelines.
• Develop and introduce new offerings that enhance the product portfolio and drive market growth.
• Conduct research to identify trends and opportunities for product innovation and improvement.
• Provide training and support to sales and customer service teams on new product features and updates.

Key Achievements:

• Led 14 Change Requests across telecom products, working closely with technical and business teams to fix critical issues, deliver customer-driven enhancements, and optimize costs strengthening product reliability and contributing to revenue growth
• Developed a comprehensive 40+ page Product Operating Manual, documenting end-to-end workflows, features, and limitations to standardize operations and improve cross-team alignment

Key Responsibilities:

• Conducted competitor and pricing analysis.
• Performed market research and benchmarking to identify trends and opportunities.
• Developed product pricing based on market research.
• Implemented product technical enhancements to improve products and user experience.
• Conducted continuous evaluations for further improvements and enhancements.
• Monitored market trends, competitor performance, and analyzed gaps
• Owner of Fibernet and Netphone products.

• Collaborated with cross-functional teams to analyze customer feedback data and prepare comprehensive slide reports, improving overall customer satisfaction within the Customer Experience Department
• Assisted in addressing unresolved customer issues through thorough research and problem-solving, while supporting customers by resolving complaints in accordance with established guidelines.
• Led the coordination and communication efforts with other divisions to ensure successful collaboration and alignment on team overall Monshaat customer experience index