Infrastructure & Cloud Manager
Saudi Red Crescent Authority-SRCA
02.2020 - Current
FAISAL AHMAD
IT Infrastructure & Cloud Manager
Riyadh,01
Timeline
Bachelor of Technical Network Engineering - Network Engineering
College of Telecom & Information
01.2016 - 01.2018
Lead Infrastructure Engineer
Saudi Red Crescent Authority-SRCA
08.2015 - 01.2020
High School Diploma -
Al Faisal Academy
01.2011 - 01.2013
Network Engineer
Saudi Red Crescent Authority-SRCA
12.2009 - 07.2015
Work History
Infrastructure & Cloud Manager
Saudi Red Crescent Authority-SRCA
02.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Managed vendor relationships to negotiate favorable contract terms for hardware purchases and support services.
- Accomplished multiple tasks within established timeframes.
- Collaborated with different government entities like DGA, NCA, NIC, SDAIA, MoI, MoF, GSN & GSB etc for Consuming their services or publishing our services.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Controlled costs to keep business operating within budget and increase profits.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed detailed plans based on broad guidance and direction.
Lead Infrastructure Engineer
Saudi Red Crescent Authority-SRCA
08.2015 - 01.2020
- Collaborated with IT department to develop infrastructure build-out strategy and outline project scope.
- Analyzed and maintained system and application performance.
- Supported IT operations for corporate headquarters and nationwide locations.
- Defined strategic objectives to identify requirements and outcomes.
- Collaborated with cross-functional teams to design and implement new IT infrastructure solutions that met business requirements.
- Offered hands-on support during critical incidents or outages while coordinating with relevant departments to minimize impact on day-to-day operations.
- Reduced downtime for critical systems through proactive maintenance, troubleshooting, and repair of network issues.
- Improved infrastructure efficiency by implementing virtualization technologies and consolidating servers.
- Increased system reliability through regular software updates, hardware upgrades, and rigorous testing procedures.
- Managed vendor relationships to negotiate favorable contract terms for hardware purchases and support services.
Network Engineer
Saudi Red Crescent Authority-SRCA
12.2009 - 07.2015
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Provided network support services for devices such as switches, routers, and other hardware.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Education
Bachelor of Technical Network Engineering - Network Engineering
College of Telecom & Information
Riyadh 01.2016 - 01.2018
High School Diploma -
Al Faisal Academy
Riyadh 01.2011 - 01.2013
Skills
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff management
Task delegation
Strategic planning
Operations management
Project management
Cross-functional teamwork
Project planning
Performance evaluations
Key performance indicators
Vendor management
Cross-functional team management
Teamwork and collaboration
Computer skills
Problem resolution
Positive attitude
Adaptability and flexibility
Problem-solving
Excellent communication
Organizational skills
Professional and courteous
MS office
Good judgment
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsTeam Building / Company RetreatsLanguages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
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