Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Technical Support
Personal Information
Training
Timeline
Generic
Faisal Al-Ahmari

Faisal Al-Ahmari

Ryiadh

Summary

I graduated from TVTC Technology and Information, Majored in Technical Support and i got experience in Computer maintenance and systems and networks , I have approximately two years of experience in the field.

Overview

2
2
years of professional experience

Work History

Advanced Support

CCC STC
07.2023 - Current
  • Enhanced customer satisfaction by promptly addressing and resolving technical issues.
  • Optimized workflow efficiency by prioritizing tasks based on urgency and impact on operations.
  • Increased first-call resolution rates through effective communication and active listening skills.
  • Assisted in the creation of training material for new hires, fostering a strong foundation of technical knowledge within the team.

Technical Support

Forsan Foods & Consumer Products Co. Ltd.
09.2022 - 03.2023
  • Provided technical support to production personnel.
  • Installed and provided technical support for equipment.
  • Provided technical support and implemented change controls.
  • Aided ongoing investigations and provided technical support.
  • Coordinated help desk and technical support services.
  • Oversaw team completing system training, program training and daily workflow training.

Education

Certificate - Saudi Council Of Engineers

Membership

English -

Step Exam

Cisco CCNA -

Cisco

Cisco NGD -

Cisco

diploma - technical support

TVTC Technology And Information
Riyadh, Saudi Arabia
06.2022

Skills

  • Microsoft Office
  • Ability to work under pressure
  • Operating System Support
  • Remote Support
  • Training and mentoring
  • Software Installation
  • Nokia AMS
  • HDM - Home device Manager
  • Huawei U-2000

Additional Information

Dealing with Microsoft Office, Excel, Word, PowerPoint, Ability to work under pressure, Flexibility, Keen to discover new things with the ability to learn fast, Teamwork & Leadership, Time Management

Languages

College of Telecom & Information

Technical Support

    Personal Information

    • Date of Birth: 01/25/01
    • Marital Status: Single

    Training

    • Forsan Foods & Consumer Products Co. Ltd., 09/2022, 03/2023
    • CCC by STC Solutions Ltd., 07/2023, On-Going

    Timeline

    Advanced Support

    CCC STC
    07.2023 - Current

    Technical Support

    Forsan Foods & Consumer Products Co. Ltd.
    09.2022 - 03.2023

    Certificate - Saudi Council Of Engineers

    Membership

    English -

    Step Exam

    Cisco CCNA -

    Cisco

    Cisco NGD -

    Cisco

    diploma - technical support

    TVTC Technology And Information

    Similar Profiles

    CREATE PROFILE
    Faisal Al-Ahmari