Faisal Al-Sitary
Summary
Experienced operations professional with over 15 years of expertise in banking and healthcare sectors. Highly skilled in process optimization, cross-functional coordination, compliance, and client satisfaction. Proven ability to lead operational improvements and support strategic business goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Care Officer - Wealth Management
Saudi Fransi Capital
01.2014 - Current
- Serve high-net-worth clients with tailored investment support.
- Handle account inquiries and ensure seamless service.
- Ensure strict adherence to regulatory and operational policies.
Brokerage Operations Officer
Saudi Fransi Capital
08.2008 - 01.2014
- Managed daily operational activities across multiple banking units.
- Monitored service quality, account processing, and workflow adherence.
- Contributed to efficiency improvements and documentation control.
Patient Services Technician & Coordinator
Social Insurance Hospital
01.2004 - 01.2008
- Assisted in managing patient services and occupational injury reporting.
- Liaised between patients, HR, and insurance providers.
- Received Ideal Employee Award (May/June 2008).
Medical Procurement & Maintenance Officer
Social Insurance Hospital
01.2001 - 01.2004
- Procured and tracked medical equipment and supplies.
- Coordinated with vendors for timely maintenance and quality assurance.
Skills
- Operations Management
- Workflow Optimization
- Customer Relationship Management
- Compliance & Risk Awareness
- Procurement & Inventory Control
- Interdepartmental Coordination
Certification
- Training & Competence Certificate, Saudi Fransi Capital, 100%, 01/01/12
- Anti-Money Laundering & Terrorism Financing, 01/01/09
- Microsoft Excel 2010 (Levels 1, 2, 3), Al-Khaleej Training, 01/01/12
- English Language Course, Direct English Institute, 81%, 01/01/12
- Team Building, Time Management, Pediatric Emergency, Procurement Systems
Accomplishments
- Member of the Health Insurance Organizing Committee: 'Change in Providing Healthcare.'
- Led pharmacy renovation efforts recognized with Certificate of Appreciation.
- Named Ideal Employee by Riyadh Care Hospital in 2008.
Timeline
Customer Care Officer - Wealth Management
Saudi Fransi Capital
01.2014 - Current
Brokerage Operations Officer
Saudi Fransi Capital
08.2008 - 01.2014
Patient Services Technician & Coordinator
Social Insurance Hospital
01.2004 - 01.2008
Medical Procurement & Maintenance Officer
Social Insurance Hospital
01.2001 - 01.2004
Similar Profiles
Muhammad Irfan FarooqMuhammad Irfan Farooq
Vice President System Operations and Compensation at Saudi Fransi CapitalVice President System Operations and Compensation at Saudi Fransi Capital
Mohammed Al-SomaliMohammed Al-Somali
Operations Director at Saudi Fransi CapitalOperations Director at Saudi Fransi Capital
Salah AlzayerSalah Alzayer
AVP- Eastern Region Corporate & Private Clients Manager at BSF CapitalAVP- Eastern Region Corporate & Private Clients Manager at BSF Capital
Billie-Jean PennBillie-Jean Penn
Store Manager at The Reject ShopStore Manager at The Reject Shop
Stacie A. WilliamsStacie A. Williams
Export Operations Manager at General Motors CompanyExport Operations Manager at General Motors Company