Faisal Alammar

• Managed key client accounts and ensured service quality across 180+ branches.
• Managed daily operations, facilitating collaboration among departments to streamline processes and enhance overall productivity.
• Handled client agreements and supported business growth through relationship management.
• Monitored performance to identify areas for improvement, enhancing outcomes and driving effectiveness.
• Supervised a team of 6 employees to ensure effective execution of strategic plans.

E-commerce:

• Launched and managed the online store, including product setup and operations.
• Managed logistics, payments, and customer experience.
• Implemented marketing campaigns aimed at boosting conversion rates and attracting new customers.

• Fostered a positive work environment, enhancing employee morale and productivity.
• Managed customer queries to improve overall service experience.
• Identified potential markets with detailed research and analysis.
• Conducted regular staff training to increase product knowledge and sales skills.
• Led a sales team and achieved targets through structured planning and follow-up.
• Established strong client relationships which resulted in repeat business.
• Reviewed and analysed sales figures, resulting in strategic planning and forecasting.

• Acquired clients to drive organisational growth and enhance market presence.
• Executed full sales cycle management, driving successful prospecting, nurturing leads, and closing deals.
• Cultivated strong connections with clients by providing tailored support and regular follow-ups to address their needs.
• Strengthened client relationships for repeat business with excellent communication skills.

• Managed daily operations to ensure smooth running of the branch.
• Improved branch productivity by implementing efficient work schedules.
• Led team meetings to foster communication and collaboration.
• Liaised with clients, resulting in strong relationships and repeat business.
• Ensured compliance with company policies, maintaining ethical standards.
• Fostered a positive work environment, improving overall team morale.
• Maintained inventory levels to meet customer demand without excess stockholding.
• Reviewed and analysed sales data to identify growth opportunities.
• Oversaw recruitment process, ensuring selection of competent staff members.
• Implemented new training programmes for improved staff performance.
• Identified and resolved operational issues impacting productivity, performance or profitability.

• Secured customer engagement through impactful product showcases. Enhanced customer understanding of product advantages. Convinced clients of product value, leading to increased satisfaction.
• Analyse customer preferences, offering personalised perfume recommendations for daily and special occasions, leveraging in-depth knowledge of fragrance components and luxury brands.
• Optimised monthly targets to ensure effective distribution across sales days, enhancing overall performance.
• Engaged with clients to foster satisfaction and loyalty while providing updates on special offers and product availability.