Operations & Team Manager with 6+ years of experience leading cross-functional teams to deliver measurable results. Proven expertise in strategic planning, process optimization, and budget management, with a track record of improving institutional performance, increasing operational efficiency, and enhancing stakeholder satisfaction.
* Increased student enrollment by 25% and improved fee collection rates by 20% annually.
* Led operational improvements that upgraded the institution’s overall rating from Grade C to Grade B.
* Implemented operational enhancements that boosted service quality and stakeholder satisfaction.
* Improved team productivity by 15% through organizing schedules, meetings, and documentation.
* Supported management in project execution, meeting all deadlines without delays.
* Streamlined administrative processes, reducing paperwork time by 20%.
Operations Management & Improvement
Leadership & Team Motivation
Strategic Planning
Problem Solving & Decision Making
Project & Budget Management
Adaptability & Flexibility
KPI & Performance Analysis
Time Management
Proficient in Microsoft Office Suite
Effective Communication
Introduction to Project Management (PMP)
Introduction to Project Management (PMP)
Microsoft Excel
Secrets of Success in Administrative Work
Problem-Solving and Management Skills