Faisal Albaqawi

Converting PR to PO
Dealing and Communicating with local suppliers and international suppliers.
Negotiating ( Pricing, Quilty, Delivery)
Evaluate the Suppliers
Dealing with Materials department
Receiving Food and drink products from suppliers
Posting Invoices
Doing inventory in the Materials

Analysed and reduced risk within supply chain to protect robust flow of inventory.

Negotiated contracts, prices and timelines to achieve maximum ROI on purchasing choices.

Reported on monthly and annual activity to assess performance against goals.

• Assisted customers with varying questions using product knowledge and service expertise.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
• Working with Tawakalna App
• Reporting issues in the app
• Solving the erros in the app
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
• Employed active listening and product expertise to successfully resolve inbound queries.

• Improved customer retention by [Number]%, through service and account management.
• De-escalated objections and disputes professionally to maintain customer satisfaction.
• Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
• Performed cashier duties, including balancing and end-of-day banking.
• Recorded and processed customer data accurately.
• Offered prompt solutions to maintain customer satisfaction.
• Answered customer telephone calls promptly and improved on-hold wait times.
• Assisted customers with varying questions using product knowledge and service expertise.
• Handled phone, email and social media enquiries with consistent customer service across multiple channels.

• Protected brand image, moderating conversations, questions and comments to prevent undesirable content.
• Developed policy positions and wrote public statements outlining stances.
• Strategically wrote and published blog posts, company announcements and press releases, using social media channels to maximise reach.
• Defined and monitored relevant trends, areas of growth and campaign performance indicators using Google Analytics.
• Drove continuous content improvement, cultivating cross-functional relationships with marketing teams to obtain relevant input.
• Coordinated and managed logistics of media and press trips.
• Built and amplified strategic stories to drive narrative and reduce negative impact.
• Developed and delivered cross-functional campaigns strategically aligned with company goals.

• Maximised profitability by maintaining up to date knowledge of daily specials, promotions and regular menu items.
• Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
• Informed and advised customers on menu options and allergy concerns, making specific recommendations based on dining preferences.
• Facilitated effective communication between kitchen staff and waiting staff to relay menu updates and process changes.
• Delegated server tasks and coordinated workflows to support efficiency during high-volume shifts.
• Served food to guests at proper temperatures by bringing items to table immediately.
• Organised seating for groups and guests with special needs.

• Worked productively with team members to achieve common goals.
• Participated in staff meetings to discuss latest developments.
• Participated in training and seminars to enhance skills and promote growth.
• Used problem-solving skills to resolve challenges and prioritise workload.
• Established and nurtured positive professional relationships within working environments.
• Demonstrated critical time management and organisational skills to balance studies alongside paid work.
• Monitored stock to maintain consistent supply for inventory.