Experienced professional with focus on management support and office administration. Capable of streamlining processes and enhancing team productivity through advanced organizational and communication skills.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work history
Districts Management Assistant Manager
STC
Dammam, Saudi Arabia
2024.04 - Current
Improved customer satisfaction through close collaboration with the team.
Improved customer satisfaction by implementing new feedback.
Facilitated effective communication between committee members to enhance teamwork.
Compiled annual reports, providing a comprehensive overview of the year's activities.
Safety & Security Supervisor
STC
Ahsa, Saudi Arabia
2021.12 - 2024.03
Strengthened site security with comprehensive risk assessments.
Organized training sessions, enhancing team's competency in safety.
Coordinated evacuation drills and emergency procedures.
Conducted safety audits to identify areas of improvement.
Airports Security Inspector
GACA (General Authority of Civil Aviation).
Dammam, Saudi Arabia
2020.03 - 2021.11
Supervision over the government departments in the airport to comply with the National security program.
Licensed National Airports Inspector.
Identified potential security risks through routine inspections.
Coordinated with local law enforcement for timely response to incidents.
<ul><li>Directed 5 locations generating $14.5M+ in annual sales.</li><li>Delivered highest company metrics, with measurable gains over previous years:</li><li>Top 2 highest grossing stores ($4.3M and $3.8M)</li><li>Gross margin: 48.7%, a 6% improvement over prior year</li><li>Net income: $2.5M; EBITDA: 17.2%, up 4.5% year-over-year</li><li>Oversaw recruiting, development, and coaching for 30+ managers and team leaders.</li><li>Implemented district-wide retention strategy, reducing turnover significantly.</li><li>Ensured all units passed federal/state audits and maintained 100% compliance.</li><li>Mentored future leaders, facilitating internal promotions and long-term career growth, including 1 General Manager promoted to District Manager, 3 Assistant General Managers promoted to General Managers in other districts, and 4 Shift Leads advanced to AGM roles.</li><li>Partnered with local schools to provide food during sporting events and teacher appreciation days.</li><li>Launched community-focused promotions including free breakfast sandwiches for educators and 5% lunch discounts for local hospital nurses.</li><li>Maintained an average Wendy’s Done Right Visit (WDRV) score of 96 across all locations.</li><li>Achieved an average score of 95 on ECO/FSA food safety assessments with zero critical violations across the district.</li></ul> at Wendy’s (Arizona Restaurant Co. LLC)<ul><li>Directed 5 locations generating $14.5M+ in annual sales.</li><li>Delivered highest company metrics, with measurable gains over previous years:</li><li>Top 2 highest grossing stores ($4.3M and $3.8M)</li><li>Gross margin: 48.7%, a 6% improvement over prior year</li><li>Net income: $2.5M; EBITDA: 17.2%, up 4.5% year-over-year</li><li>Oversaw recruiting, development, and coaching for 30+ managers and team leaders.</li><li>Implemented district-wide retention strategy, reducing turnover significantly.</li><li>Ensured all units passed federal/state audits and maintained 100% compliance.</li><li>Mentored future leaders, facilitating internal promotions and long-term career growth, including 1 General Manager promoted to District Manager, 3 Assistant General Managers promoted to General Managers in other districts, and 4 Shift Leads advanced to AGM roles.</li><li>Partnered with local schools to provide food during sporting events and teacher appreciation days.</li><li>Launched community-focused promotions including free breakfast sandwiches for educators and 5% lunch discounts for local hospital nurses.</li><li>Maintained an average Wendy’s Done Right Visit (WDRV) score of 96 across all locations.</li><li>Achieved an average score of 95 on ECO/FSA food safety assessments with zero critical violations across the district.</li></ul> at Wendy’s (Arizona Restaurant Co. LLC)
BDE (Business Development Manager - South Districts) at GWR GLOBAL WORLD RECORDBDE (Business Development Manager - South Districts) at GWR GLOBAL WORLD RECORD