Faisal Al Ghofaily

Senior Product Manager – Aamaly Payment

Key Achievements & Responsibilities

• Led the end-to-end SAMA Major Payment Institution (PI) licensing initiative, fulfilling all regulatory requirements across multiple departments.
• Coordinated and chaired weekly cross-functional governance meetings to ensure alignment with SAMA compliance, risk, legal, technology, and operations.
• Updated and refined the business model to fully align with SAMA regulatory and operational requirements.
• Owned and managed all RFIs, PRs, POs, and procurement activities, ensuring compliance, cost control, and timely execution.
• Defined and governed product priorities and roadmap for the Aamaly Payment platform.
• Acted as a primary point of contact for clients, managing communication and expectations.
• Participated in new tender opportunities, supporting product positioning, scope definition, and responses.

Product Delivery Manager of "Ehkaam" State Properties General Authority'' :

Responsible for all of the technical and operational tasks of "Ehkaam"

such as :

• Led all technical and operational functions of the Ehkaam platform, supporting 1.5M+ beneficiaries and 2M+ service requests.
• Directed continuous platform enhancements, ensuring scalability, availability, and performance at national scale.
• Delivered digital transformation initiatives, aligning systems with organizational and governmental standards.
• Ensured full compliance with cybersecurity frameworks and database data-classification policies.
• Managed and led 17+ dedicated technical and operational resources, fostering high-performance teams.
• Defined project priorities and maintained strategic alignment with business objectives.
• Oversaw delivery across 40+ sprints and collaboration with 70+ business entities.
• Achieved 1st place in client satisfaction among all Thiqah products.
• Achieved 2nd place in Agile maturity across all Thiqah products.
• Served as the single point of contact for customers, partners, and internal stakeholders.
• Managed operations for 14 headquarters across major cities in Saudi Arabia.
• Administered and tracked 100+ certificates of completion.
• Managed all procurement and purchase requests related to the Ehkaam platform.
• Led recruitment efforts, contributing to the hiring of 200+ employees.
• Prepared and evaluated Requests for Information (RFIs).
• Produced and presented weekly and monthly executive reports.
• Reduced operational costs by identifying and implementing alternative solutions..

Product Delivery Manager Of Taradhi "Ministry Of Justice"

• Defined and managed product priorities to align delivery with business and stakeholder objectives.
• Led the integration of the Aamaly payment gateway with the Taradhi platform, ensuring secure and seamless transaction processing.

Product Delivery Manager of Real Estate Deed Updates MVP "Ministry Of Justice"

• Participated in the project scoping process to define requirements and delivery approach.
• Prepared technical evaluations and effort estimations for product initiatives.
• Provided the business team with resource, infrastructure, and product cost assessments.
• Allocated and managed resources across product teams to ensure timely delivery.
• Delivered the MVP within 15 business days, including integrations with the payment gateway, Nafadh, and Ministry of Justice services.

Product Delivery Manager Of Expropriation MVP "State Properties General Authority"

• Participated in the project scoping process to define requirements, scope, and delivery approach.
• Prepared technical evaluations and effort estimations to support planning and decision-making.
• Provided the business team with resource planning, infrastructure needs, and product team cost estimates.
• Allocated and managed resources across product teams to ensure efficient delivery.
• Delivered the MVP within 10 business days, including integrations with Nafadh and Ministry of Justice services.
• Executed the integration with banking services, ensuring secure and reliable transactions.
• Ensured full compliance with client-required cybersecurity controls.

Product Delivery Manager of E-Mazad ''Thiqah Product''

• Managed and led 13+ dedicated resources across product and technical teams.
• Defined and governed product priorities to align delivery with strategic objectives.
• Led the migration of the product to a Kubernetes (K8s) environment, improving scalability and reliability.
• Prepared and maintained the 2023 product roadmap.
• Achieved 1st place in Agile maturity across all Thiqah products.
• Acted as a key communication bridge between stakeholders and sales teams.
• Participated in updating the product financial model to support planning and forecasting.

• Auditing and disbursing home loan requests for all BSF branches in Saudi Arabia
  
• Processing early termination of personal & home loans
  
• Buy-out requests for customers willing to transfer their existing loans to other banks by following the SAMA & BFS policies and processes
  
• Auditing & process control for acquisition for customers willing to transfer their personal/home loans to BSF
  
• Communicating with internal & external entities for any subject related to home/personal loans, acquisition, and buy-out requests for further details in accordance with the approved communication protocols in BSF
  
• Checking the customer's accounts and making sure that the fees and down payments are covered before processing any requests.
  
• Adherence to the Service Level Agreement in processing all types of requests.
  
• Processing on a daily basis more than a hundred successfully archived requests in a single day (Breaking the bank record in history with zero mistakes in the processed loan requests)
  
• Breaking a new record in terms of the home loan amount in a day ( 62,282,362.36 Sr ) the highest ever recorded number in BSF history.
  
• Breaking a new record in terms of the number of requests in a month ( more than 900 requests) the biggest in BSF history
  
• Breaking a new record in terms of the amount monthly ( more than 600,00,00,00 Sr) the biggest in BSF bank history.