Faisal Alghuribi
Summary
High-energy Hotel Receptionist equipped to meet guest needs with exceptional reservations management. Answers guest questions to explain room rates, policies and requirements. Offers unparalleled patron support to drive satisfaction and loyalty.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Receptionist Supervisor
ROOTS Hotel
01.2024 - 03.2024
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing client concerns promptly.
- Reduced wait times for clients with effective appointment scheduling and prioritization of tasks.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Kept high average of performance evaluations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Guest Relations Agent
Le Meridien AlHada
09.2021 - 01.2024
- Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
- Handled customer payments and updated reservations with Opera .
- Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
- Collected and processed guest data in line with data protection regulations.
- Achieved 5-star reviews by delivering outstanding customer service.
- Maintained clean, tidy reception areas, ensuring consistently positive first impressions.
- Greeted guests and facilitated check-in and check-out procedures.
- Registered guest information on hotel database to maintain accuracy.
- Answered and transferred calls to designated recipients.
- Scheduled and made reservations for guests using hotel and management software.
- Verified ID and payment preference of guests.
- Addressed questions and escalated issues complaints to management.
- Collaborated with housekeeping and maintenance to address needs of guests.
- Provided guests with keys and directions to room.
- Scheduled conference rooms for events and seminars.
- Maintained tidy work area to support cleanliness and quality standards.
- Informed guests regarding hotel events and announcements.
Cashier
Choclate Boutek
11.2019 - 04.2021
- Educated customers on promotions, offers and special events to enhance product sales.
- Completed opening and closing procedures each day.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Delivered outstanding customer care with proactive sales and listening skills.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
Education
Diploma of Education - tourism and hotels
Taif College of Tourism And Hotels
11.2018 - 01.2022
Skills
Exemplary customer service
Reservations systems
Methodical multitasking
Service management
Professionally presented
Administrative skills
Multi-line telephone systems
Payment processing
Guest services
File management
Group services
Policy and procedure adherence
Timeline
Receptionist Supervisor
ROOTS Hotel
01.2024 - 03.2024
Guest Relations Agent
Le Meridien AlHada
09.2021 - 01.2024
Cashier
Choclate Boutek
11.2019 - 04.2021
Diploma of Education - tourism and hotels
Taif College of Tourism And Hotels
11.2018 - 01.2022