Faisal Alharbi
IT Operation Support Specialist
Riyadh,Riyadh Region
Summary
skilled IT support specialist with broad experience in technical support and operations. resolves SR tickets quickly, delivering high levels of customer satisfaction. Excellent knowledge of the Windows operating system and troubleshooting.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
2
2
Certificates
Work History
IT Operation Support Specialist
Nahdi Medical Company
Riyadh, Saudi Arabia
08.2022 - Current
- Preparing POS machines to be installed in pharmacies.
- Monitored company IT inventory to keep stock levels and databases updated.
- Resolved SR Tickets with in SLA time.
- Managed Firewall in Pharmacies: monitoring, configuring IPs, subnet masks and DNS.
- Upgrading POS machine's hardware(RAM,VRAM) to improve daily operation.
- Monitoring POS machine progress and in Nexthink application to determine if there is issues with the device or any app.
- Crimping RJ45 cables to replace Wi-Fi with LAN to insure connectivity
IT Support specialist
Communication Solutions Co.
Riyadh, Saudi Arabia
09.2021 - 07.2022
- Set up and managed network hardware including desktop computers, laptops and printers.
- Performed software installation and maintenance, ensuring conformance with change management processes .
- Operated, enforced, and suggested modifications and additions to upgrade system hardware standards, leading to increase in service efficiencies.
Education
Bachelor of Science - Information Systems
Prince Sattam Bin Abdulaziz University
Riyadh Region 04.2016 - 08.2022
Skills
Network troubleshootingundefined
Certification
Google IT Support
Timeline
Nexthink Associat
11-2022
IT Operation Support Specialist
Nahdi Medical Company
08.2022 - Current
IT Support specialist
Communication Solutions Co.
09.2021 - 07.2022
Google IT Support
07-2021
Bachelor of Science - Information Systems
Prince Sattam Bin Abdulaziz University
04.2016 - 08.2022
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