Faisal Alharbi
Riyadh,Saudi Arabia
Summary
Accomplished IT professional with a strong background in communication, team work, and problem solving. Expertise in end-user training, hardware upgrades, application installations and support, RDP, network configuration and troubleshooting. Proficient in managing firewalls and ensuring endpoint security. Committed to leveraging technical skills to enhance organisational efficiency and security.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT officer
Swatch Group
Riyadh
10.2023 - Current
- Create User Accounts in Active Directory and Azure AD.
- Set-up new users with IT systems and equipment, offering further support and guidance to new starters.
- Controlled access to computer network, setting up accounts and access levels.
- Supported various operating systems and server technologies.
- Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
- Managed ERP System, create users and assign roles.
- Administered server infrastructure to enhance the company's digital capabilities.
- Established secure network connections ensuring safe data transmission.
- Managed vendor relationships, securing beneficial terms and conditions.
- Utilised Microsoft Project tools for streamlined task scheduling and tracking progress.
- Provided leadership during crisis situations, resulted in swift resolution without major disruptions.
- Recommended technical solutions to enhance operational efficiency and effectiveness.
- Developed detailed project plans to ensure timely completion of tasks.
- Negotiated contracts with vendors, secured cost-effective services and products.
- Streamlined company's tech needs by coordinating with vendors for better equipment procurement deals.
- Organised training sessions for staff members on proper usage and safety protocols of network systems leading to fewer user-related issues.
- Trained staff members in new technologies, enhancing overall technical proficiency.
- Implemented comprehensive disaster recovery plan, resulting in minimal disruption during outages.
- Managed IT resources to ensure optimal performance and reduce downtime.
- Established stringent IT policies with clear guidelines on usage and security procedures, bolstering company-wide adherence to best practices.
- Facilitated smooth communication between technical and non-technical departments, fostering mutual understanding of processes and requirements.
- Developed strategic plans, leading to improved IT infrastructure.
- Implemented robust security measures for safeguarding sensitive information.
- Ensured consistent uptime with diligent server monitoring and management.
- Mitigated potential threats with proactive risk assessments and rectification plans.
- Oversaw installation of new servers, ensured uninterrupted service provision.
- Installed new hardware, enhanced overall performance of systems.
- Managed vendor relationships to procure high-quality IT equipment at competitive prices.
IT Operation Support Specialist
Nahdi Medical Company
Riyadh, Saudi Arabia
08.2022 - 10.2023
- Preparing POS machines to be installed in pharmacies.
- Monitored company IT inventory to keep stock levels and databases updated.
- Resolved SR Tickets with in SLA time.
- Managed Firewall in Pharmacies: monitoring, configuring IPs, subnet masks and DNS.
- Upgrading POS machine's hardware(RAM,VRAM) to improve daily operation.
- Monitoring POS machine progress and in Nexthink application to determine if there is issues with device or any app.
- Crimping RJ45 cables to replace Wi-Fi with LAN to insure connectivity
IT Support specialist
Communication Solutions Co.
Riyadh, Saudi Arabia
09.2021 - 07.2022
- Create User Accounts in Microsoft 365 Admin Center and Azure AD.
- Set-up new users with IT systems and equipment, offering further support and guidance to new starters.
- Set up and managed network hardware including More than 40 Employee desktop computers, laptops and printers.
Education
Bachelor of Science - Information System
Prince Sattam Bin Abdullaziz
Riyadh, Riyadh Region08.2021
Skills
- Communication
- Team Work
- Problem Solving
- End-user training
- Hardware upgrades
- Application installations and support
- RDP
- Network configuration and troubleshooting
- Firewalls and endpoint security
Certification
- Google IT Support
- Nexthink Associat
- ITIL® V4 Foundation No:GR671542842FA
Languages
Arabic
Native
English
Advanced
Timeline
IT officer
Swatch Group
10.2023 - Current
IT Operation Support Specialist
Nahdi Medical Company
08.2022 - 10.2023
IT Support specialist
Communication Solutions Co.
09.2021 - 07.2022
Bachelor of Science - Information System
Prince Sattam Bin Abdullaziz
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