FAISAL ALHARTHI
business management
RIYADH,RIYADH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Senior Crew Member
Flyadeal Airlines
Riyadh, 01
09.2017 - Current
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Resolved passenger conflicts and medical emergencies during flights.
- Coordinated training for over 200 personnel, covering topics such as tactical planning, compliance requirements and defensive plans
- Performed more than 115 evaluations to assess service members and assist with promotion plans
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Customer Service and Sales Office Administrator
SABB BANK
12.2015 - 11.2017
- Tasked with data entry, records oversight and issue resolution for team of 20 customer service personnel
- Scheduled customer appointments for 100 account managers engaged in business travel
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs
- Researched issues with shipments, product damage, and incorrect product amounts
Teller Officer
SABB BANK
12.2014 - 08.2015
- Assisted tellers in cashing checks by verifying signatures and amounts
- Performed teller scheduling to achieve appropriate branch coverage for business needs
- Addressed employee issues and conflicts, applying listening and communication skills to promote quick resolution
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service
- Monitored and reported suspicious activity in line with bank security policies
Education
Bachelor of Business Administration - Business Administration And Management
King Abdulaziz University
Jeddah, Mecca Region 07.2018 -
Skills
Issue Resolution
Sales Expertise
Conflict Mediation
Administrative Tasks
Relationship Management
Additional Information
Available upon request.
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Bachelor of Business Administration - Business Administration And Management
King Abdulaziz University
07.2018 -
Senior Crew Member
Flyadeal Airlines
09.2017 - Current
Customer Service and Sales Office Administrator
SABB BANK
12.2015 - 11.2017
Teller Officer
SABB BANK
12.2014 - 08.2015