FAISAL ALJOHANI
ALULA,Saudi Arabia
Summary
Dedicated and adaptable professional with talent for customer service and team leadership. Possesses strong communication skills and ability to resolve conflicts efficiently. Ready to enhance guest experiences and drive operational excellence in [Desired Position] role.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Front office supervisor
Caravan By Habitas
AlUla
12.2024 - Current
- Handled complaints, resulting in resolved issues and satisfied guests.
- Maintained professional work environment with adequate supervision of the front office team.
- Managed bookings and reservations to eliminate overbooking incidents.
- Monitored daily hotel operations, ensuring top-quality service provision.
- Trained new employees to ensure adherence to hotel standards and practices.
Acting night supervisor
OurHabitas
Alula, Saudi Arabia
08.2024 - 12.2024
- Led team meetings before each shift start to set expectations and plan workloads.
- Enhanced communication with staff members to improve coordination.
- Dealt with late-night emergencies calmly, ensuring minimal disruption to services.
- Supervised nightly operations for smooth workflow and minimal disruptions.
Front Office Agent
OurHabitas
11.2023 - 12.2024
- Managed guest check-ins, check-outs, and reservations
- Provided concierge services and resolved guest concerns
- Supervised front desk operations to ensure smooth daily functioning and exceptional guest experiences
Guest experience host
Desert X
01.2022 - 03.2022
- Provided exceptional guest service
- Effectively communicated with guests from various cultural backgrounds
Education
GCSEs - Hospitality experience program
Glion
London 10.2022 - 10.2022
High School Diploma - Science
Alssediq Highschool
09.2016 - 06.2019
Skills
- Customer service skills
- Strong communication skills
- Front office software mastery
- Critical thinking
- Problem-solving
- Hotel operations understanding
- Cashier and closing reports
- Night Auditing
Languages
Arabic
Native
English
Fluent
Timeline
Front office supervisor
Caravan By Habitas
12.2024 - Current
Acting night supervisor
OurHabitas
08.2024 - 12.2024
Front Office Agent
OurHabitas
11.2023 - 12.2024
GCSEs - Hospitality experience program
Glion
10.2022 - 10.2022
Guest experience host
Desert X
01.2022 - 03.2022
High School Diploma - Science
Alssediq Highschool
09.2016 - 06.2019
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