Faisal Alofy
Sales Support Director
Riyadh
Summary
A visionary and dynamic professional with over 20 years of experience in cross-functional team leadership, aligning stakeholders toward winning strategies and achieving business goals. I demonstrated technical and commercial expertise in Pre-Sales, Bidding, Pricing, and Account management. I proudly serve in the Digital landscape, with prior experience in ERPs’, Infrastructures, Applications, Security, Big Data, and the latest technologies. With an outstanding track record in interfacing with key stakeholders, government officials, clients, and vendors to evaluate and develop insights regarding all relevant services and performance metrics, including Service Level Agreements (SLAs) for Key Performance Indicators (KPIs), operational level agreements, performance metrics, and the other applicable commercial provisions.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
Work History
Sales Support Director
Technology Control Co. Ltd
Riyadh
12.2020 - Current
- Managing and directing a team of 15 SMEs to drive and grow sales results, this organization includes three departments as follows:
- Pre-Sales/ Sales consulting/ solution architect:
- Manage vendor relationship / workshops and framing deals
- Manage the Services team that comprises of Application Engineers, Principal Architects, and Project Managers focusing them on reaching revenue recognition goals and achieving customer satisfaction through service delivery
- Drive project management to rapid service deployments and drive revenue recognition of projects
- Ensure service levels for contracted services are measured, reported and used to promote a high level of customer satisfaction
- Manage the creation of content and approaches providing a consistent and positive view of the service capabilities and efficient execution of them accordingly
- Set-up, maintain and support SLA reporting structure for Services delivered
- Track and report on Professional Services opportunities and revenues on a regular basis; Services/Customer dashboard; Executive dashboard
- Establish and maintain a high degree of customer satisfaction by initiating and owning service and/or process improvement programs for achieving business effectiveness and efficiency
- Manage definition and changes or regionally owned service delivery processes
- Bidding:
- Handle and develop proposals based on different client specifications
- Bids time management and completeness checkups
- Ensure to submit the bid within budget and before deadline, making sure to represent the company as effectively as possible
- Involve in all the stages of the development and submission of bids, communicate directly with the client
- Manage various kinds of projects, from start to finish
- Prepare Proposals; oversees all aspects of proposal preparation, ensuring quality, compelling bids are submitted in a timely manner
- Review all customer requirements to ensure that they are met in the proposal and collaborate with a wide variety of involved parties to include all necessary information within the proposals
- Sales Operation:
- Oversee the sales funnel
- Streamlining and optimizing the sales process
- Selecting, implementing, and managing sales automation tools
- Manage CRM data
- Perform sales forecasting
- Work with sales leadership to develop organizational goals
- Lead a team of sales operations professionals
- Track long term sales data
- Implement new technologies as needed to support marketing and sales teams
- Serve as a liaison between teams and upper management
- Assist marketing teams in determining customer outreach methods
- Monitor and assist with customer retention
- Train staff on new technology and software
- Assist with account management
- Pricing:
- Oversee bid pricing and negotiate with potential and current clients on behalf of the company in order to secure deals and implement pricing agreements between vendor and customer
Enterprise Solutions Manager
Technology Control Co. Ltd
Riyadh
10.2018 - 11.2020
- Developed a strategic sales plan to acquire new business in assigned territory, meeting/exceeding sales targets, and successfully executing a consultative sales process from opportunity identification through close
- Managed and refined the sales process including sales activity, pipeline and accurate forecasting
- Evaluated potential market opportunities and competitors to ensure that the company is maximizing revenue and selling effectively against competitors
- Worked alongside with marketing unit to position new product launches and generate awareness, demand and revenue Identified, understood, negotiated and document business requirements with various groups
- Managed the delivery of business cases, project scope and requirements documents, test plans, and rollout communications
- Acted as primary liaison with business functions and solution management during the development lifecycle, from needs analysis and bug tracking to UAT and rollout
- Developed and managed direct relationships with key stakeholders and subject matter experts to ensure the business solutions are aligned with their goals and priorities, and how process automation through IT solutions will help reach their goals
- Balanced the customer’s requirements with technical constraints (e.g., application size, network bandwidth, hardware/software/equipment selections) to ensure that the value of the project is realized
- Understood, articulated, and documented existing “as-is” systems & business architecture and define strategy for “to-be” architecture
- Lead independent judgment in developing methods, techniques, architectures and standards for obtaining solutions
- Ensured scalability and international capabilities of technology
- Created and maintained a cohesive, coordinated plan to deliver solutions that meet the stakeholders’ priorities within budgetary and product requirements
- Managed the web/programmer staff priorities in meeting the needs of the various stakeholders
- Provided in-depth business & technical strategy for systems solutions, identify business gaps and correlate to potential solutions
- Executed on project plans and assist others in executing on project plans across the various groups
- Made scope/schedule/resources (including budget) trade-off decisions with little or no guidance
- Ensured line of business priorities and IT capabilities (technology and resources) are aligned
- Analyzed and documented requirements and use appropriate techniques to refine, review and validate requirements
- Demonstrated a sound understanding of how the overall business solution is positioned, deployed and supported globally
Program Manager
Sejel Technology Ltd
Jeddah
04.2017 - 09.2018
- Demonstrated up-to-date expertise in Information Systems and applied them to the development, execution and improvement of action plans by providing advice and guidance to others in the application of information and best practices
- Supported and aligned efforts to meet customer and business needs
- Provided leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers, and others; identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results
- Provided project level analysis and produced required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan)
- Collaborated closely with developers to implement the requirements, provided necessary guidance to testers during QA process
- Served as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancement, and implementations
- Assisted with and test implementation for all payer and vendor relationships to ensure data transfer collection, quality and reporting relationships are working appropriately down to the market level to ensure team member and provider experience is appropriate
- Created and maintained project schedules by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions and resolving conflicts
Chief of Information Technology and Communication
Prince Muqrin Bin Abdulaziz University
Madina
03.2015 - 03.2017
- Guided the development of the PMNU Information Technology Master Plan, in support of the strategic plan; established and reviewed long-range planning, goals and priorities for IT resources and services
- Assumed overall supervisory responsibility for the annual IT Operational Plan, which guides the daily operation of the academic and administrative computing resources
- Assumed overall supervisory responsibility for the University academic and administrative computing personnel and resources
- Served as the primary contact administrator for all external computing and networking service providers; ensured that all warranty, maintenance, communications, equipment lease, software support, and other agreements are current and meet the institution's needs
- Developed and administered the operating budget for Institutional Computing Services; sought grant funding and facilitates collaborative efforts to optimize use of available resources to meet computing needs
- Identified and developed policies and procedures which relate to the safe and proper use of the college's computers; established and implemented appropriate internal control measures; ensured that policies and procedures are reviewed and updated regularly.
- Demonstrated leadership skills in managing projects from concept to completion.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Director
Taibah University
Medina
11.2011 - 02.2015
- Managed a multi-functional & cultural team, executed plans, organized, and managed diverse teams, promoted communication, provided motivation for achievement of organizational goals, and extracted commitments from team members through implementing change and improvements
- Performed the initial project planning reviews to ensure proper resources, schedule, approach and confirmed key success factors with the users and the vendors
- Performed regular project monitoring reviews with users and the assigned project manager
- Implemented application lifecycle modern methodologies: Scrum, MSF (Microsoft Solution Framework)
- Migrated all University Applications to Only 2 Modern Platforms: SharePoint 2013 and Oracle E-business Suite R12
- Established the e-transactions department from scratch and created the development, applications & systems, and university portals units
- Established an all-female development unit to support the university female functions
- Managed the integration with (Yasser) program, where the university is enabled to share and retrieve data from governmental entities
- Managed the integration with SADAD to enable student tuition payment electronically
- Managed the revamp of the university portal using SharePoint 2013
- Managed the implementation of the Taibah university mobile app for IOS and Android operating systems
- Managed the implementation of the first blackboard project for e-learning (National deal) kingdom wide
- Managed the implementation of Taibah University ERP with full customization to government rules.
Head of Applications Unit
Taibah University
Madina
01.2008 - 10.2011
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Identified issues, analyzed information and provided solutions to problems.
- Delivered services to customer locations within specific timeframes.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proven ability to develop and implement creative solutions to complex problems.
- Organized and detail-oriented with a strong work ethic.
Application Developer
ZATCA
Riyadh
07.2004 - 12.2007
- Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
- Created software applications in test-driven development environment.
- Assisted with creation of user manuals.
- Guided team in layout modifications to improve functionality.
- Conducted scheduled system upgrades to maximize performance.
- Developed and implemented personalized client solutions using programming language expertise.
- Wrote code for database applications.
- Developed multi-channel roadmap for desktop and web applications.
- Collaborated with multidisciplinary teams to design and implement new technology features.
Education
Bachelor of Science - Computer Science
King Abdulaziz University
Jeddah 08.1998 - 03.2004
Skills
Problem Solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
COURSES Product Management Professional
09-2023
Project Management Simplified
09-2023
Digital Leadership and Digital Strategy Execution
09-2023
Data Science Foundations
09-2023
IT Service Desk Careers
01-2023
Sales Support Director
Technology Control Co. Ltd
12.2020 - Current
Enterprise Solutions Manager
Technology Control Co. Ltd
10.2018 - 11.2020
Program Manager
Sejel Technology Ltd
04.2017 - 09.2018
Chief of Information Technology and Communication
Prince Muqrin Bin Abdulaziz University
03.2015 - 03.2017
Director
Taibah University
11.2011 - 02.2015
Head of Applications Unit
Taibah University
01.2008 - 10.2011
Application Developer
ZATCA
07.2004 - 12.2007
Bachelor of Science - Computer Science
King Abdulaziz University
08.1998 - 03.2004
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